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Antonia Dalgliesh Email & Phone Number
Operational Improvement Team Lead
at
OSPRI
LinkedIn matched
✓ Verified August 2026
3 data sources
Profile completeness 86%
Current company
Role
Operational Improvement Team Lead
Location
Masterton, Wellington, New Zealand
Company size
Who is Antonia Dalgliesh? Overview
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Quick answer
Antonia Dalgliesh is listed as Operational Improvement Team Lead at OSPRI, a with 191 employees, based in Masterton, Wellington, New Zealand. AeroLeads shows a matched LinkedIn profile for Antonia Dalgliesh.
Antonia Dalgliesh previously worked as Operations and Processing Team Lead at Ospri and Process Improvement Manager at Delivereasy. Antonia Dalgliesh holds Diploma For Graduates (Dipgrad), Anthropology from University Of Otago.
Company email context
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OSPRI
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Profile bio
About Antonia Dalgliesh
👋 Hi, I'm Toni, an experienced operations and project manager with over 8 years of experience in F&B technology start-ups and scale-ups.I'm passionate about driving efficiency and optimisation, assisting companies in sustainable growth and achieving operational excellence whilst also contributing to a company’s culture, through the strategic application of my analytical and interpersonal skills.I’ve recently returned to NZ and joined Delivereasy as Process Improvement Manager, where I work closely with operational teams to identify optimisation opportunities for existing processes and long-term strategic direction, with a focus on cost efficiency and user experience.Prior to this I’ve spent the last 8 years based in the UK working with Deliveroo, a tech F&B unicorn where I’ve experienced the growth of the operational departments from the ground up and had the opportunity to:- Successfully project managed performance, efficiency, optimisation and outsourcing initiatives.- Serve as Culture & Well-being Social Lead, organising social and development events to promote team building, personal growth and wellness.- Work with and manage relationship with stakeholders and outsourced vendor partners- Own and develop departmental KPIs, QA, performance management and reporting framework.- Be integral to the hiring, onboarding, management and ongoing learning and development of new and existing staff.- Manage real-time operational teams, actioning and mitigating live issues and ensuring productivity.In my free time, I enjoy reading and traveling. Whether it's visiting the local beach to test my amateur photography skills or soak up some sun with a book, to exploring new cultures and landscapes.
Current workplace
Antonia Dalgliesh's current company
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Ospri
11 roles
Antonia Dalgliesh work experience
A career timeline built from the work history available for this profile.
Operations And Processing Team Lead
Process Improvement Manager
Reviewing the main operational pillars of driver onboarding and support, order dispatch and customer service (live and non-live), identifying improvement opportunities with a focus on cost efficiency, process optimisation, loyalty and retention.
Feb 2024 - Sep 2024
Senior Operations Excellence Associate - Global
Driving operational efficiency and continuous improvement across our global operational support teams, both internal and outsourced.Key achievements:- Automated escalations between internal and external teams, harnessing Zendesk and Slack integration for enhanced efficiency- Successfully revamped KPI metrics and targets to align with evolving business goals and objectives- Facilitated the transition to outsourced task management following software decommission- Led the… Show more Driving operational efficiency and continuous improvement across our global operational support teams, both internal and outsourced.Key achievements:- Automated escalations between internal and external teams, harnessing Zendesk and Slack integration for enhanced efficiency- Successfully revamped KPI metrics and targets to align with evolving business goals and objectives- Facilitated the transition to outsourced task management following software decommission- Led the comprehensive review and implementation of governance processes for the entire operational macro content library, ensuring consistency and compliance Show less
Aug 2023 - Oct 2023
Senior Global Performance Associate
Owned and optimised KPI performance across diverse teams. Responsible for reporting metrics, dashboards, quality and calibration for internal and vendor teams while implementing continuous improvement.Key achievements:- Defined performance, KPIs and quality tracking across support and vendor teams- Leveraged structured and unstructured data sources to extract valuable insights- Managed two outsourced vendor relationships, exceeding 50 members- Centralisation of global… Show more Owned and optimised KPI performance across diverse teams. Responsible for reporting metrics, dashboards, quality and calibration for internal and vendor teams while implementing continuous improvement.Key achievements:- Defined performance, KPIs and quality tracking across support and vendor teams- Leveraged structured and unstructured data sources to extract valuable insights- Managed two outsourced vendor relationships, exceeding 50 members- Centralisation of global processes and outsourcing- Managerial responsibilities, driving operational projects- Social Lead for Culture and Wellness Committee Show less
Jun 2020 - Aug 2023
Workforce Management & Quality Assurance Associate
Driving KPI performance and quality across internal teams. Planning and execution of operational performance projects focused on efficiency and utilisation. Lead introduction of new scheduling software and implemented LMS process.
May 2019 - Jun 2020
Continuous Improvement Associate
Implemented fresh workforce planning strategies for real-time teams, introduced quality assurance protocols, and managed the phased retirement of software systems while mitigating associated operational risks
May 2018 - May 2019
Live Operations Manager - Uki
Management of real-time monitoring team, resource allocation and performance optimisation. Implementing real-time solutions to meet operational goals and providing support to representatives for customer escalations.
Nov 2016 - May 2018
Live Operations Representative
Real-time monitoring of in-progress delivery orders, addressing and resolving issues, and maintaining phone and email communication across all customer demographics including riders, customers, and restaurants.
Nov 2015 - Nov 2016
Technician - Wellington Region
Gathering and preparing samples for both immediate and supplementary testing, communication of results and proactively averting conflicts. Diverse spectrum of operational administration tasks, encompassing document management, technician scheduling, predictive analysis, invoicing and procurement.
Apr 2013 - May 2015
Junior Data Analyst
Managing and analysing large-scale testing data, guaranteeing strict compliance with established standards
Feb 2013 - Apr 2013
Team & coworkers
Colleagues at OSPRI
Other employees you can reach at ospri.co.nz. View company contacts for 191 employees →
CS
Catherine Sampson
Colleague at OspriWellington, New Zealand
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BT
Ben Turner
Colleague at OspriWellington, New Zealand
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MH
Matt Hickson
Colleague at OspriNew Zealand
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SH
Sam Haultain
Colleague at OspriTaupo, Waikato, New Zealand
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JW
Jessie Waite
Colleague at OspriNew Zealand
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SM
Suzanne Morton
Colleague at OspriContact Info, United States
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PD
Phillip Dawson
Colleague at OspriNew Zealand
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FW
Fenton Wilson
Colleague at OspriHawke'S Bay, New Zealand
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NN
Narisha Narsinh
Colleague at OspriTauranga, Bay Of Plenty, New Zealand
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LS
Lydia Schumacher
Colleague at OspriWellington, New Zealand
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Catherine Sampson
Colleague at OspriWellington, New Zealand
View →
BT
Ben Turner
Colleague at OspriWellington, New Zealand
View →
MH
Matt Hickson
Colleague at OspriNew Zealand
View →
SH
Sam Haultain
Colleague at OspriTaupo, Waikato, New Zealand
View →
JW
Jessie Waite
Colleague at OspriNew Zealand
View →
SM
Suzanne Morton
Colleague at OspriContact Info, United States
View →
PD
Phillip Dawson
Colleague at OspriNew Zealand
View →
FW
Fenton Wilson
Colleague at OspriHawke'S Bay, New Zealand
View →
NN
Narisha Narsinh
Colleague at OspriTauranga, Bay Of Plenty, New Zealand
View →
LS
Lydia Schumacher
Colleague at OspriWellington, New Zealand
View →
2 education records
Antonia Dalgliesh education
Diploma For Graduates (Dipgrad), Anthropology
Bachelor Of Science - Bs, Zoology/Animal Biology
FAQ
Frequently asked questions about Antonia Dalgliesh
Quick answers generated from the profile data available on this page.
What company does Antonia Dalgliesh work for?
Antonia Dalgliesh works for OSPRI.
What is Antonia Dalgliesh's role at OSPRI?
Antonia Dalgliesh is listed as Operational Improvement Team Lead at OSPRI.
Where is Antonia Dalgliesh based?
Antonia Dalgliesh is based in Masterton, Wellington, New Zealand while working with OSPRI.
What companies has Antonia Dalgliesh worked for?
Antonia Dalgliesh has worked for Ospri, Delivereasy, Deliveroo, The Drug Detection Agency, and New Zealand Council For Educational Research.
Who are Antonia Dalgliesh's colleagues at OSPRI?
Antonia Dalgliesh's colleagues at OSPRI include Catherine Sampson, Ben Turner, Matt Hickson, Sam Haultain, and Jessie Waite.
How can I contact Antonia Dalgliesh?
You can use AeroLeads to view verified contact signals for Antonia Dalgliesh at OSPRI, including work email, phone, and LinkedIn data when available.
What schools did Antonia Dalgliesh attend?
Antonia Dalgliesh holds Diploma For Graduates (Dipgrad), Anthropology from University Of Otago.
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