Specialist in Software Engineering, with a 25-year career developed in the IT area, managing operations and Development, IT Service Management (ITSM), Projects and Business Analysis teams.Experience in team and operational process management, planning activities, developing strategies, mapping opportunities for procedural improvements, developing software projects, monitoring performance and stability of operations, with a focus on improving IT processes, prioritizing the customer journey.Analytical and focused on achievement goals, deadlines and results, through the analysis of metrics and reporting to management, supporting strategic decisions and action plans.Resilience, communication, relationship and negotiation skills, used in customer service (internal and external), in team training and leadership, in the interface between areas and with suppliers.Easy adaptation to the needs of the company, its customers and projects.
Listed skills include Uml, Rup, Scrum, .Net, and 45 others.