Operations Manager
CurrentManage all aspects of Branch operations including Safety, Sales, Order fulfillment, product delivery and customer service • Building, training and developing the field and operations staff ensuring our team’s success• Accurate, timely and positive interaction with customers and personnel• Assist with promoting a positive company image by promptly addressing customer concerns, maintaining a clean and orderly facility• Assure that all vehicle and rolling stock maintenance is performed according to company and statutory regulations• Order and maintain inventory of parts required to perform this duty• Follow company and government policies and procedures to comply with all regulations including licensing, travel logs, vehicle inspections, fuel reporting, BIT programs, vehicle registration and drug testing including all applicable policies of the Department of Transportation• Track and report drivers time to assure accurate billing to customers• Monitor branch operational expenses and provide variance reports on budget• Track and report billable hours worked to assure accurate billing to customers• Assist in determining needs of acquiring or disposing of equipment• Maintain a working knowledge of all branch computer operations and train all staff on these functions• Provide training and opportunities for training to my direct staff and ensure that no work is performed prior to appropriate training being completed• Perform branch audits such as safety, DOT, documentations, equipment, etc as SOP dictates.
