Adam Acquarola Email and Phone Number
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A dedicated, energetic, people focused Service Delivery Manager with 10+ years of experience in an organisation determined to be a technology leader and innovator. Proven outstanding results in leading a national team to surpass SLA requirements and raise customer service satisfaction. Formalising plans and process improvement policies has been a key ingredient of success. Extensive experience in negotiating national contracts with Australia’s biggest telecommunication providers and vendors. A passionate and understanding leader who aims to provide a culture of collaboration, dedication, reward incentives, development opportunities and health and well-being awareness
Tennis Australia
View- Website:
- tennis.com.au
- Employees:
- 1611
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Scrum Master - Aus Open Web And AppTennis AustraliaMelbourne, Vic, Au
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Scrum Master - Aus Open Web & AppTennis Australia Feb 2023 - PresentMelbourne, Victoria, Australia
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Scrum Master - Event ApplicationsTennis Australia May 2021 - Feb 2023
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Director, Business OperationsTwny Pty Ltd Oct 2017 - PresentMelbourne, Victoria, Australia• Technology Consulting -
Senior It Support AnalystTennis Australia Dec 2020 - Mar 2021Melbourne, Victoria, Australia
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Delivery Lead, Business OperationsCricket Australia Oct 2019 - Sep 2020Melbourne, Australia• Ensure that technology solutions across Cricket Australia and the T20 World Cup are fit-for-purpose and aligned with architectural principles, standards and roadmaps• Lead and manage technical delivery resources and capability across multiple state venues and stadiums across Australia• Engage cross-functional stakeholders and obtain their commitment and support for introduction to new technology solutions -
Service Delivery ManagerCricket Australia Mar 2018 - Oct 2019East Melbourne, Victoria, Australia• Be the primary point of contact for technology service delivery across Australian Cricket• Collaborate extensively with other technology team members and stakeholders to deliver theprojects spanning (IT change, hardware & software) through which we achieve our shared vision and goals• Coach team members to be brave, bold and innovative in their approach to serving our customersand advancing their skills• Primary contact for external stakeholders and suppliers including Adobe, Computers Now, Fuji Xerox, ZenDesk, Dimension Data, Optus, Telstra
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Service Delivery LeaderCricket Australia Jul 2016 - Feb 2018
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Service Desk Team LeaderCricket Australia Jul 2014 - Jul 2016• Assisted in maintaining and improving the quality of the Standard/Managed Operating Environment and user experience of Cricket Australia Technology• Resolve both customer service and technical escalated issues• Lead and monitor the performance of team members for ensuring efficiency in project operations and meeting of individual and team targets
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It Support OfficerCricket Australia Oct 2011 - Jun 2014Jolimont St• Investigating, diagnosing and solving technical issues for customers via help desk or inbound support calls• Build rapport with staff as the company transitioned into a in house technology support model• Maintaining and operational management of Active Directory & Exchange 2010/2013• Providing front-line technology support at International cricket events across the country, including MCG, SCG, GABBA, WACA and the Adelaide Oval• Analyze records and logs to find underlying trends and potential issues
Adam Acquarola Skills
Adam Acquarola Education Details
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Information Technology
Frequently Asked Questions about Adam Acquarola
What company does Adam Acquarola work for?
Adam Acquarola works for Tennis Australia
What is Adam Acquarola's role at the current company?
Adam Acquarola's current role is Scrum Master - Aus Open Web and App.
What is Adam Acquarola's email address?
Adam Acquarola's email address is ad****@****.com.au
What schools did Adam Acquarola attend?
Adam Acquarola attended Monash University.
What skills is Adam Acquarola known for?
Adam Acquarola has skills like It Operations, Itil, Team Leadership, Management, Event Management, Stakeholder Management, Project Delivery, Sports Management, It Service Management, Active Directory, It Strategy, Sports Marketing.
Who are Adam Acquarola's colleagues?
Adam Acquarola's colleagues are Ella Baric, Monique Collette Dingley, Carol Grabyn, Sylvia Makris, Ella Brotherton, Zac Stathis, Brendan O'sullivan.
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