- Progress each case through to conclusion , liaising with colleagues and R&D, as needed whilst retaining ownership of the call;- Document issues clearly and concisely in the call handling system;- Comply with Company's information and security requirements and all company business procedures, policies and ISO/BS standards;- Indentify opportunities for service improvement or chargeable activities and to raise these via the appropriate channels;- Adhere to the process and procedures withing the customer services department;