● Troubleshooting and maintaining mechanical, electrical, and pneumatic systems incorporated in multiple materials handling and process manufacturing lines.● PLC, MMI, HMI and CNC Programming.● Creating and maintaining controls documentation, equipment maintenance procedures, and automation programming.

● Oversee approximately 25 employees for two remanufacturing product lines (Xerox ED95/125 and EC60/70 copiers) and the factory’s paint shop. ● Run day-to-day operations for assembly lines, including inventory management, resolving line stoppage, and part shortages. ● Handle disciplinary actions within a unionized environment.● Maintain training matrix for area and shift personnel to fill gaps for absences. ● Adjusted headcount to address changes in demand and improve assembly line efficiency.

● Work alongside test technicians for two remanufacturing product lines (XEROX D95/110/125 monotone copier & XEROX C60/70 color copier), in a manufacturing environment, providing primary support when technicians fail to diagnose or repair defects in the final product.● Train test technicians and line operators to understand the written process, interpret technical documentation and schematics, deploy troubleshooting strategies, and use basic computing skills.● Monitor and report manufacturing defects and rates, reporting findings to other teams and providing feedback to line operators.● Monitor floor inventories and maintain test equipment.● Identify the root cause of common recurring defects before determining and implanting solutions.● Revise assembly and testing processes to make directions clearer and more accurate for new trainees and veterans alike, translating technical information into a more digestible form for laymen.● Interface with outside groups to determine strategies and changes to address and prevent defects from occurring in the field while occasionally providing expertise to field technicians.● Actively monitor and adjust part usage ratio for the project’s bill of materials, identifying changes that improves the line’s efficiency, better the product’s performance, and cut costs.● Established production line for the remanufacturing of a media server computer, including creating criteria for quality, writing process guides, performing time studies, and assisting with the sourcing parts.● Within 60 days of joining the project, reduced average testing cycles from 16 hours to 10 hours, increased production monthly output from 20 units to 50 units, and halved the defect rate.

● Served as primary assembler for the Impika Trivor product, which included performing the integration of mechanical, electrical, and software systems with the assistance of the assigned engineering team, electrical schematics, and technical documentation. ● Performed calibration of product’s printheads, including physical and digital adjustments to assure high print quality prior to shipment.● Tested the final product prior to shipment, often having to resolve defects with sensors, electrical cabinet components, hydraulic system, etc.● Repaired and maintained fixture critical to the replacement of modules within a printhead component, doing so in a timely manner to avoid downtime for the refurbishment group.

● Served as primary technical support for end users of the company’s CAD earthworks takeoff software, assisting and training customers with the correct operation of software to assure accurate estimates and avoid costly mistakes.● Troubleshot and documented any bugs customers encountered, reporting bugs to the software engineer.● Tested software updates prior to release and reported issues to the engineering team.● Managed the company's internal IT needs, including maintaining workstations and the coordination of services provided by several third-party vendors.

● Provided Tier 1 phone and walk-in technical support for customers with varying degrees of technological competence, including assistance with Microsoft, Adobe, and other products. The role often required learning new software and technology on the fly to help customers.● Performed service calls to customer locations, repairing office equipment such as printers, copiers, scanners, peripherals, and computers. ● Trained and supervised student employees in effort to ensure the Help Desk’s operation met university’s standards and policies as well as federal requirements.● Developed processes to address recurring technical issues and documented procedures for use by future technicians.

● Installed, maintained, and repaired alarm systems (burglary/door access/fire/surveillance) in commercial, industrial, and residential settings.● Performed project management for smaller contracts, including designing systems, drafting quotes and purchasing parts.● Maintained the company's inventory and test equipment.● Built the company's website and managed all the company's IT needs.