Adam Althoff Email & Phone Number

Champlin, Mn, Us

Champlin, Mn

Duluth, Minnesota Area

● Assist with a variety of technology questions from campus staff and faculty in person and remotely through ticketing system including Microsoft Office and G Suite apps, Windows and Apple computers, network printing, account management, and wired/wireless network troubleshooting.● Register printers on the network and configure print server queues ensuring correct driver and settings are set for each device, creating and maintaining technical support documentation and technical setup of wireless streaming devices on campus.● Work at campus helpdesk taking calls and emails from users, manage helpdesk student staff by setting up schedules, having one-on-one weekly check-in meetings, creating training, and being primary support for their questions.

Shakopee, Minnesota, United States

● Provided assistance for student technology by troubleshooting school-issued devices including MacBooks and iPads using JAMF software and Apple-based diagnostics.● Managed carts of MacBooks, iPads, and Chromebooks, installed and repaired pc’s throughout the building, managed user accounts in active directory and Google admin, imaged computers for new staff use, and resolved Apple TV/projection problems.

Coon Rapids, Minnesota, United States

● Controlled computer lab software, maintained printers, set up lab for student testing, worked with audio/video setups in the building, and managed iPads in the classroom including both apps and software.● Supported deployment of software to staff and student computers in person and via remote desktop, in addition to imaging new computers.