Responsible for 30% of our customer base. Responsibilities:- Main responsible for our customers from the moment they purchase our product throughout the customer journey- Contract management and securing increasing business- Advising clients on quality assurance strategies, structured and centralized workflows from implementation to maintenance of IT-systems using Reqtest- Securing a positive company NDR according to yearly budget by growing customer contracts and finding new revenue- Developed and maintaining the Reqtest customer journey- Developing and running customer based activities to drive stickiness- Collaboration with marketing, product and development to ensure that Reqtest is communicated and developed in a customer centric way

Responsibilities:- Managing Customer Success Specialists team of 4 with roles of administrative work & support of our customers and EU CSM team- Delivery & product head of a new business unit (Leads as a Service) in 2020-2021. End responsible of the development and delivery of the product. Results after 6 months: from 0 to 1M EUR in sales and 100% customer satisfaction.- Owner of our virtual event platform - using customer and internal stakeholders to develop usability and experience- Developing and launching customer engagement activities- Responsible of developing the overall Partner Customer Journey

Managing the customer success team of 7 CSMs in the Swedish, Norwegian and Finnish market. Responsible of growing the markets through sales and customer retention.Development OfficerPart of the company team developing internal processes, focusing on digital developments connected to our customer journey.

Managing the customer success team of 3 on the Swedish and Norwegian market. Responsible of growing both markets through sales and customer retention.Development OfficerPart of the company team developing internal processes, focusing on digital developments connected to our customer journey

Training new employees for the role as Customer Success Manager at Management Events during a 3 week extensive full-time onboarding program. Responsible of planning/developing the programme and training the new employees.

Coaching solution providers within IT to succeed in our networking concept. Helping them to maximize their customer interactions and networking with C-level executives on B2B events in the nordic market.Development of internal processes with focus on improving customer coaching and work effectiveness.

Event production and coaching clients - focusing on the Nordic market.