Adam Andrade

Adam Andrade Email and Phone Number

Data Migration Specialist at Linkedin (via Computercare)
Adam Andrade's Location
Sunnyvale, California, United States, United States
Adam Andrade's Contact Details

Adam Andrade personal email

n/a
About Adam Andrade

Technology Enthused, Data Migrating Computer Repair Wiz

Adam Andrade's Current Company Details

Data Migration Specialist at Linkedin (via Computercare)
Adam Andrade Work Experience Details
  • Computercare
    Data Migration Specialist At Linkedin (Via Computercare)
    Computercare Aug 2015 - Apr 2017
    Sunnyvale, Ca
    • Assist users with data migrations, data recovery, software installs and configuration of any applications or tools.• Perform break-fix tasks for both hardware and software issues to minimize user down time.• Provision hardware requests for tech refreshes, platform swaps and loaners while ensuring software compliancy.• Manage and track hardware assets such as desktops, laptops, monitors and mobile devices.• Create, solve, document, and escalate tickets through ServiceNow.• Deploy and install equipment for new hires, life cycle refreshes and various peripheral requests.• Configure and Maintain AST Gateway server for performing apple diagnostics.
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  • Computercare
    Computer Repair Technician At Facebook (Via Computercare)
    Computercare Apr 2012 - Aug 2015
    Menlo Park, Ca
    • Diagnosed and repaired desktops and laptops on-site giving the partner quick turnaround times.• Kept inventory and sent out weekly reports of every unit that was checked in, being repaired and returned.• Produced accurate estimates for repairs and gave invoices showing detailed notes on what has been performed.• Consistently ranked in the top 5 for tickets resolved in a team of 30+ technicians.
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  • Best Buy
    Geek Squad - Senior Counter Intelligence Agent
    Best Buy Aug 2007 - Mar 2012
    East Palo Alto, Ca
    • Managed all technicians and ensured jobs were done properly and in a timely manner.• Verified all paper work was filled out and that agents were documenting their work procedures.• Performed manager overrides for work orders.• Created monthly business plans for hitting budget for expenses.• Performed hardware repairs. Replaced defective hard drives, RAM, optical drives, keyboards and more.• Provided excellent customer support and found solutions to a variety of problems.• Performed check-ins, which would consist of thoroughly inspecting the unit’s condition, verified and duplicated the stated issues and assisted with paper work• Managed the entire HP Repair program. Placed orders in to obtained replacement parts for all the technicians and oversaw all core parts that were returned in a timely manner to receive a credit.• Performed Virus removals, OS Installs, OS Repairs, software installs, data backups and more.
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  • Best Buy
    Geek Squad – Counter Intelligence Agent
    Best Buy May 2005 - Aug 2007
    East Palo Alto, Ca
    • Performed hardware repairs. Replaced defective hard drives, RAM, optical drives, keyboards and more.• Customer support, found solutions to a variety of problems.• Assisted customers over the phone to reduce the return/redo rate.• Performed check-ins, which would consist of thoroughly inspecting the unit’s condition, verified and duplicated the stated issues and assisted with paper work.
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Adam Andrade Skills

Data Migration Data Recovery Lenovo Certified Computer Hardware Installation Mac Os Customer Experience Employee Training Team Management Apple Certified Macintosh Technician Computer Repair Break Fix Windows Batch Programming Mac Os X Server Troubleshooting Technical Support It Hardware Support Technical Documentation Hardware Deployments It Asset Management Inventory Management It Asset Life Cycle Customer Support Customer Service Jira Servicenow Netsuite Landesk Jamf Casper Imaging

Adam Andrade Education Details

  • Mount Pleasant High School
    Mount Pleasant High School
    High School Diploma

Frequently Asked Questions about Adam Andrade

What is Adam Andrade's role at the current company?

Adam Andrade's current role is Data Migration Specialist at Linkedin (via Computercare).

What is Adam Andrade's email address?

Adam Andrade's email address is aa****@****are.net

What schools did Adam Andrade attend?

Adam Andrade attended Mount Pleasant High School.

What skills is Adam Andrade known for?

Adam Andrade has skills like Data Migration, Data Recovery, Lenovo Certified, Computer Hardware Installation, Mac Os, Customer Experience, Employee Training, Team Management, Apple Certified Macintosh Technician, Computer Repair, Break Fix, Windows.

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