Helped build processes for the Motors team as it grew from a few dozen accounts to over 5000 paying subscriptionsKey team member in large scale data migration project, 3500+ accounts migrated to a new platformTableau reporting, Salesforce, Google Business Suite, Slack, Twilio. Both formal and informal coaching of L3 and L4 Account Specialists and Account Managers on best practicesAR/collections when past due accounts could not be reached by ARFrequent use of Voice of the Customer for Product feedbackAverage 80+ min/dialed daily while working reactive requests from Auto DealersBeta testing, frequent JIRA ticket feedback of the main OfferUp App Hackathon participant - presenting out of the box ideas to leadership (twice in 2023)

Retail IT Help Desk lead for Filson CC, Filson Canada, Shinola Canada and Shinola Detroit Microsoft Dynamics AX & MPOS POS; Square & Vend POS systems, Verifone devices, Verifone VHQ and IPCharge gateways; ZenDesk, Adexes, iMeet, Slack, Airwatch & Cisco Meraki sites. Tier 1 triage for all incoming support requests, including Desktop, Retail and Enterprise requests. 2016 - new store openings (US and Canada) installing POS equipment, troubleshooting, vendor relationship management; 2017 brought special projects involving Verifone, MPOS updates, process improvements & training. 2018 brought new responsibilities including cross training in Desktop an Enterprise Support.

Trained under and worked with in-house Technical and Functional AX experts on AX2012Worked with Project managers in India on AX upgrades for large California-based home improvement retailer.Trained on MPOS POS system for Retail

Worked both individually and led 2 – 6 person teams to find complete and sound solutions to my client’s requests

Project Manager, leading teams of 2-6 people for all client installations, coordinated equipment delivery and service technician engagementsResponsible for setting multiple schedules, tracking and leading sales of 6 employeesAudited quarterly inventory counts to ensure accurate inventory numbers & minimize shrink