Adam Avramescu Email & Phone Number

Amsterdam, Nh, Nl

Munich, Bavaria, De

Munich, Bavaria, De

San Francisco, Ca, Us

Launched the #1 (by listeners) podcast focused on Customer Education, as well as a website and community. CELab ranks in the top 2.5% of podcasts globally by listeners. Together with my co-host Dave Derington, we lead discussions on trends and best practices and interview top leaders in the space, creating value-added content for Customer Education professionals.

San Francisco, California, Us

I led Slack's global Enterprise Customer Learning function. In that time I grew the team by over 6x, matured our Learning Services for our Enterprise customers, and built out Learning Experience Design, the Slack Certified Program, and Partner Academy programs.

San Francisco, California, Us

I built Checkr's Customer Education department from inception, including documentation, customer onboarding, and our net-new Learning Center. I grew traffic to our help and learning resources by 10x and successfully launched a learning portal with over 1,000 organic enrollments in the first quarter. Our guidance was even included in the Consumer Financial Protection Bureau (CFPB) market report.

New York, New York, Us

I served as a leader on Optimizely's Customer Success team, leading the Customer Education function and the growth of Optiverse, our Knowledge, Learning, and Community portal. We served over 70k sessions per month with help content, and over 16k unique users with our academy and certification programs, leading to support ticket reduction of over 50% and attributable ARR of $1MM+.Our program also included In-Product Education, Certifications, and Training Services for 25% of Optimizely's customer base by revenue.We were called out by Glide Consulting as a "world-class documentation" portal http://glideconsultingllc.com/documentation-customer-success/

Austin, Texas, Us

I built BancVue's customer-facing training curriculum, and also led the people and process involved with content development and training measurement. Overall I designed and developed 20+ modules delivered to 700+ financial institutions and internal stakeholders, including the company's first manager development program. I also led and coached a team of analysts to increase productivity by 63% while reducing errors by 75%. Training subjects included product knowledge, software skills, and sales training.

Austin, Texas, Us

I began my career as a Content Developer and Instructional Designer as part of Enspire's Fellows program. I designed and developed custom content for $100,000+ projects including Fortune 500, higher education, and nonprofit customers with up to 20% margin, including e-learning courses, learning games, and simulations. ‣ Wrote and published white paper: “Organic Conversation Through Branching Simulations: Asynchronous Learning That Works”‣ Co-presented “Developing Leaders with Next-Generation Blended Learning” to 200+ learning professionals at ASTD San Antonio Conference

Austin, Us

‣ Wrote, edited, and formatted over 500 reviews, articles, and special feature sections‣ Fostered the growth of a start-up Web publication to over 1,000 visitors a day

Bachelor Of Arts, English Honors, Rhetoric & Writing

Education record