Adam Rollins Email & Phone Number

Garner, North Carolina, United States

• Service enterprise accounts with a focus on clientele who want to collect, store, lend and send funds.
• Partner with B2B clients to provide, enhance, automate and streamline processes and CRM platforms to leverage business success.
• Onboarded 100+ offices including 20+ conversions from direct industry competitors.
• Facilitated 20+ API integrations with vendors to amplify brand value and effectiveness.
• Collaborate with cross-functional teams in the development of custom workflow automations and notification alerts for internal and client facing stakeholders, both domestically and internationally.
• Support Product Teams to perform acceptance testing, development of new features and manage system health.

San Diego, California, United States

• Laboratory liaison focused on maintaining operational reporting, internal problem resolution, and external support communication for the non-invasive prenatal division. Strengthened internal processes to minimize TAT.
• Defined long- and short-term departmental goals using operational reports.
• Managed daily standups to report key performance indicators, identify issues/risks and communicate achievements ultimately lowering our delivery TAT by 40%.
• Facilitated interdepartmental continuous improvement initiatives and collaborated efforts to reduce the number of problem resolution attempts from 5 attempts to 3, helping exceed our average TAT goals.
• Represented the provider by participating in UAT efforts to enhance reporting options for clients.
• Provided cross-functional support for client services, genetic counselors, lab directors, billing, and clinical lab managers to resolve outstanding issues.

San Diego, California, United States

• Account Manager for 200+ Southeastern and VIP clients for non-invasive prenatal account support. Supported clients with proactive outreach, supply management, problem resolution and recorded obtained information in.
• Consistently held a 60+ NPS, by working with Account Executives, Client Services, Field Operations to create action plans to get accounts back on track.
• Proactively identified at risk accounts using CRM reports to mitigate issues before they happened.
• Routinely maintained a 90%+ client retention rate by setting realistic expectations and over delivering on promises.
• Represented Client Services team in cross-departmental operations meetings to present key performance indicators and address arising issues.
• Created onboarding materials for incoming employees to decrease average training periods from 8 to 6 weeks, a 25% reduction.

Myrtle Beach, South Carolina, United States

• Hotel and resort sales representative for 20+ locations. Booked stays for individuals and families across a wide range of 3-star to 5-star accommodations.
• Collaborated with local small businesses and golf courses to add value into vacation packages, leading to an 80% community engagement rate.
• Met or exceeded goals frequently producing over 1 million dollars in sales revenue using strong and flexible communication skills.
• Utilized hospitality CRM systems to identify frequent clients and offer upsells to enhance their stay with each and every reservation.
• Analyzed consumer behavior with marketing suites to monitor client trends and increase cross-selling opportunities to boost occupancy rates by 20% on average.
• Recorded online chats to create user profiles and generate hot leads.

Myrtle Beach, South Carolina, United States