Adam Rollins Email & Phone Number

Garner, North Carolina, United States

• Service enterprise accounts with a focus on clientele who want to collect, store, lend and send funds. • Partner with B2B clients to provide, enhance, automate and streamline processes and CRM platforms to leverage business success.• Onboarded 100+ offices including 20+ conversions from direct industry competitors.• Facilitated 20+ API integrations with vendors to amplify brand value and effectiveness.• Collaborate with cross-functional teams in the development of custom workflow automations and notification alerts for internal and client facing stakeholders, both domestically and internationally. • Support Product Teams to perform acceptance testing, development of new features and manage system health.

San Diego, California, United States

Laboratory liaison focused on maintaining operational reporting, internal problem resolution, and external support communication for the non-invasive prenatal division. Strengthened internal processes to minimize TAT lag.• Defined long- and short-term departmental goals using operational reports. • Managed daily standups to report key performance indicators, identify issues/risks and communicate achievements ultimately lowering our delivery TAT by 40%. • Facilitated interdepartmental continuous improvement initiatives and collaborated efforts to reduce the number of problem resolution attempts from 5 attempts to 3, helping exceed our average TAT goals. • Represented the provider by participating in UAT efforts to enhance reporting options for clients.• Provided cross-functional support for client services, genetic counselors, lab directors, billing, and clinical lab managers to resolve outstanding issues.

San Diego, California, United States

Account Manager for 200+ Southeastern and VIP clients for non-invasive prenatal account support. Supported clients with proactive outreach, supply management, problem resolution and recorded obtained information in salesforce dashboards.• Consistently held a 60+ NPS, by working with Account Executives, Client Services, Field Operations to create action plans to get accounts back on track. • Proactively identified at risk accounts using CRM reports to mitigate issues before they happened. • Routinely maintained a 90%+ client retention rate by setting realistic expectations and over delivering on promises. • Represented Client Services team in cross-departmental operations meetings to present key performance indicators and address arising issues.• Created onboarding materials for incoming employees to decrease average training periods from 8 to 6 weeks, a 25% reduction.

Myrtle Beach, South Carolina, United States

Hotel and resort sales representative for 20+ locations. Booked stays for individuals and families across a wide range of 3-star to 5-star accommodations.• Collaborated with local small businesses and golf courses to add value into vacation packages, leading to an 80% community engagement rate.• Met or exceeded goals frequently producing over 1 million dollars in sales revenue using strong and flexible communication skills.• Utilized hospitality CRM systems to identify frequent clients and offer upsells to enhance their stay with each and every reservation.• Analyzed consumer behavior with marketing suites to monitor client trends and increase cross-selling opportunities to boost occupancy rates by 20% on average. • Recorded online chats to create user profiles and generate hot leads.• Maintained a 100% call score ensuring all critical salespoints have been met.

Myrtle Beach, South Carolina, United States