Adam Babbitt Email & Phone Number

Des Moines, Ia, Us

o Architect and solution custom front-end lending application experience to be used by credit union employees and digital applicants starting Q4 2024 to apply for a credit card that integrates with Collabria's existing decision engine as well other new integrations while adhering to industry regulations. Oversee the strategic direction of the credit adjudication team to ensure quality and service levels are met or exceededo Assist in creating a streamlined loan origination journey through systems modifications, implementation of new tools, and process improvement initiatives.o Drive new application growth and operational excellence by managing pilot programs from concept to execution and full implementation.

o Provided strategic direction of credit, risk management, regulatory compliance, and operational risko Worked in tandem w/ COO and CRO to optimize Collabria’s Loan origination system strategies to adapt to COVID-19 challengeso Configure loan origination system and strategies to increase efficiencies and automation rates

Des Moines, Iowa

o Oversaw the strategic direction of credit, risk management, regulatory compliance, and operational risk of a Canadian joint venture that provided underwriting services for Collabria, an agent issuing start up credit card company that grew from zero to over 400k accounts and $650MM in monthly credit card sales in a 5 yr spano Hired, onboarded and coached a team of credit analysts that grew from 2 to 22 team members in a span of 18 months to account for 800% growth in business volume, with a focus on maintaining performance standards, SLA, and service delivery standards and navigating the staffing challenges that accompanied the rapid growth by focusing on optimizing employee engagement through regular performance appraisalso Leveraged industry experience to provide creative solutions and strategic planning and direction to Collabria for credit risk, procedure documentation, process improvements, cost reduction, compliance, portfolio management, as well as identified industry trendso SME for loan origination system (L360 by CU Direct which utilizes a SaaS model) -proposed, implemented and tested credit scorecard changes, provided technical support and system optimization for streamlined customer experience for over 15,000+ userso Pursued opportunities to research and improve operations and advance the business regarding fraud prevention, information management, credit origination, account management, client services, support services, as well as influence other strategic business initiatives o Coordinated the winddown of operations and transition of moving underwriting activities directly to Collabria o Personal Lending Authority up to 250k for consumer, small business, and commercial accounts and provided recommendations to Board of Directors for credit lines up to $1MM

o Led the build out of the credit risk functions for Collabria that included policies and procedures, scorecard implementation, budget development, loss forecasting, as well as provided input for product marketingo Grew and managed a team of four individuals and all department vendors including external partners: CU Direct, Equifax, FICO, LexisNexis, iovation and First Data/FIS o Led the implementation of controls across all business units to ensure compliance within all regulationso Worked in collaboration with Credit Director to prepare responses to audit requests and complaints from the OCC, CFPB and state regulators to ensure compliance with applicable regulationso Created a streamlined process for customers to apply for credit line increases through call center and online channels that provides a real-time response for optimal user experience

o Designed workflows using matrices and custom rules to increase automation rate from 33% to 52%o Created board report presentation for account performance and risk indicators monthlyo Project manager and product manager for implementing new information technology within departmento Researched, proposed, and implemented new financial spreading and loan grading software to assess risk for the business credit cards as well as outside sales of prospective portfolioso Worked with assigned relationship managers to train 220+ credit unions and their employees on various credit card products, product launches, and provided training for how to use the loan origination system.

Clive, Ia

o Responsible for analyzing the pass due accounts and credit card balances as well as overseeing the collection lifecycle of third-party debt collection agencies and negotiation of settlements in a timely fashion.

o Consulted with clients to determine their investment strategy as well as recommended solutions to help clients plan for all of life’s circumstances through investments, mutual funds and life/health insurance saleso Series 7, Series 66, Life Insurance License, and Health Insurance License

o Managed the acquisition and distribution of building materials for Tamko Building Products in Frederick, MD to various vendors on the east coast from product sales, delivery and customer service. o Responsible for managing a fleet of up to 60 drivers to ensure operational efficiency and on time deliveries