Adam Bainbridge Email and Phone Number

• Crafted comprehensive change management plans for IT initiatives, incorporating communication strategies, specialised IT training programs, and risk mitigation measures.• Orchestrated the smooth execution of IT change initiatives, ensuring minimal disruption to IT operations and productivity.• Facilitated the adoption of new IT technologies, ensuring IT users were proficient and comfortable with the tools through specialized IT training and support.

• Leading a team of up to 30 UK CX Associates, acting as the first point of contact for their questions and assisting with work related situations. I mentor, coach and lead through example, engaging conversations on performance, attendance and career development. Successfully motivating the team to achieve their best in a high pressure, large call volume environment and consistently helping them to achieve top Elite Tiering from their performance.• Stepped up to provide support for other Leads, caretaking for their teams due to absence. Contributing to Leadership Meetings and supporting my fellow leads in projects and Associate activities. Supporting the People Matters team with conducting interviews for potential new Associates joining the organisation.• Improve Communication Globally between the UK, US, CA & IN. Change the way the world works through effective admin processes & Supportive open spaces to problem solve.

• Understanding Cultural & Environmental/Economical differences between the US & UK. Helping improve the communication & general team work between countries. Changing the environment of learning & development with key skill organisation, translation between different working environments.• Leading a team of up to 40 US CX Associates, acting as the first point of contact for their questions and assisting with work related situations. I mentor, coach and lead through example, engaging conversations on performance, attendance and career development. Successfully motivating the team to achieve their best in a high pressure, large call volume environment and consistently helping them to achieve top Elite Tiering from their performance.• Stepped up to provide support for other Leads, caretaking for their teams due to absence. Contributing to Leadership Meetings and supporting my fellow leads in projects and Associate activities. Supporting the People Matters team with conducting interviews for potential new Associates joining the organisation.

• Assisting Leadership in the management a team of up to 50 US CX Associates, acting as one third contact for their questions and assisting with work related situations.• Used Agile to coordinate business goals and objectives amongst executives, multiple managers and various departments around the globe• Oversee personnel management, interviewing, hiring, training, mentoring/coaching, and evaluating• Work with corporate management developing Learning & Training material strategies• Provided effective company communication to overseeing Management through daily virtual meetings, electronic mail and appropriate message boards.

• As a Customer Experience Associate ‘CEA’ My role was to provide excellent customer service skill through effective communication and support though inbound/outbound call handling.• Responsibilities included Problem solving & resolution. Appointment booking, Effective communication between customer, client & internal departments. A good understanding of various client business ie law, medical, product knowledge & IT solutions. All within different cultural area (UK,US,CA,IN).• Working with modern integrated booking systems, handling personal information & sensitive data with care, duty & professionalism.

• Worked for a third party company as a customer service specialist for Aviva’s Home Insurance advisor within the sales department.• Provide excellent customer service, giving quotations on new contracts & implementing changes on existing contracts• Learning and implementing the upselling of new products for customers. • Handling sensitive data with a high level of professional care.• Able to offer understandable explanation of policy coverage to clients
• Comprehensive understanding of insurance laws and regulations