Addressing client technical support requests on-site or remotely. Conducting installations, upgrades, and repairs for printers, PCs, and IT equipment. Providing comprehensive technical support, including hardware, software, and network troubleshooting. Managing spare parts and equipment inventory, offering timely updates on technical issues while adhering to safety and quality procedures.

-Manage the correct use of the applications during daily operation,-Manage and resolve incidents, problems, and changes and sometimes with customer interaction,-Quickly and accurately determine impact in case of (high level) incidents, estimate resolution times in case of (high level) incidents and establish counter measures in case of incidents,-Initiate improvement plans and prevention of problems,-Contribute to key consolidation projects (European Issuing transformation),-Support test- and development teams,-Set, check, and maintain conditions and criteria for the implementation of new or changed application components and processes,-Create quality improvement plans, business continuity plans, operating instructions.

-Manage users, groups, licenses and configure delegated administration.-Scheduling and managing Microsoft Exchange Online addresses and permissions.-Planning virtual machine deployments, creating virtual machines, configuring virtual machine availability, including scaling sets, and using virtual machine extensions-Implementation of virtual networks and subnets, configuration of public and private IP address, the configuration of network security groups, a configuration of Azure firewall, and configuration of a private and public DNS zone

-Collaborated with developers, analysts, and project managers to expedite incident resolutions.-Performed software application and disaster recovery testing to guarantee business readiness following fail-overs.-Provided 24/7 support for web- and client-based applications, file, and data feeds and batch processes to prevent impact to the business.-Created optimal technical solutions to user needs through research and in-depth system analysis.

-Managed service follow-up communications, confirming satisfactory resolution of customers' service requests via email and phone.-Supported users with software, hardware, and network issues.-Performed troubleshooting of network connectivity for BYOD participants, confirming successful connectivity and BYOD policy compliance.-Managed customers' expectations of support and technology functionality in order to provide positive user experience.-Submitted service tickets for equipment maintenance requests.-Created help desk tickets, troubleshot and resolved desktop issues.-Determined hardware and network system issues using effective troubleshooting techniques.

-Maintained updated and detailed records of calls in physical and electronic database.-Directed investigations to verify and resolve customer or shipper complaints.-Kept detailed track of all available field personnel and all in-progress and completed calls.-Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.

-Set up hardware and software in optimal configurations to meet network performance requirements.-Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.-Configured hardware, devices and software to set up work stations for employees.