• Served as a role model of excellent customer service by supervising associates in the selling effort, ensuring the store's in-stock position, and maintaining an appealing and organized store appearance. Maintained adequate staffing and scheduling, identified and resolved stock deficiencies, supervised associates in selling behaviors, resolved customer issues and concerns, and supported service needs for both installed sales/special orders and product sale.• Supervised store associates including interviewing, hiring, motivating, coaching, training, and development. Utilized the performance management process, to include semi-annual review of associate performance and execution of the associate disciplinary process when necessary.• Supervised operations management including front end processes involving sales and return transactions, as well as special services and lot support. In charge of overseeing the back end processes, including receiving and freight teams to ensure that merchandise is received and stocked appropriately. Maintained and operated all store equipment and systems as well as managed daily financial operations. Enforced standard operating procedures (SOP's), especially those involving Safety compliance. • Performed business analysis and merchandise planning including driving department profitability through analysis of sales trends. Worked with Store Managers, Field Merchandising and Merchandising Execution Team (MET) to plan merchandise placement and signing. Supported stock integrity through inventory management processes.

• Served as a role model of excellent customer service and contribute to overall organizational and workgroup performance by responding constructively to the needs of all those I interacted with on a daily basis, including all internal and external customers• Walked store and department daily to ensure in stock position, store appearance, and customer service standards are maintained• Placed new orders and follow up with any outstanding orders.• Reviewed merchandising safety standards.• Delegated work lists to associates within the department• Ensured the H.O.Q. (high opportunity quotes) are complete, and that all customers have been notified of any changes (i.e. promotions, or back orders)• Performed walk through to ensure department standards are followed• Reviewed schedules weekly for accurate staffing• Trained/Assisted in the development of all associates