Adam Freeman Email & Phone Number

London, London, GB

Business Manager responsible for project management of Man Numeric technology initiatives, directly supporting the Head of Numeric Engineering and Man Group Co-Head of Technology

New York, NY, US

Project manager responsible for directing non-client facing operations for complex fund events within the Fund Accounting division of Corporate Investment Bank

• Initiated the buildout of all Operations workflows for a seed-stage luxury vacation rental company while reporting directly to the company's COO
• Drafted, refined, and launched operations workflows and standard operating procedures in preparation for the pilot merger
• Consulted with tech-stack managers to build and continuously improve Portoro’s operations CRM, task management database, and IoT administrative portals
• Conducted due diligence, built critical path, and executed change management for 40-asset pilot M&A purchase
• Spearheaded M&A playbook construction through cross-functional project scoping and translation of roles, responsibilities, and department head requirements, culminating as an interactive guideline within LucidChart
• Engineered custom inspection, cleaning, and maintenance task templates to elevate property visit effectiveness

Austin, Texas, US

• Promoted within the PMO department due to ingenuity and proven success owning cross-functional, value-adding projects
• Managed a hybrid portfolio of 20 projects and one program aimed at increasing additional service revenue, boosting platform ratings and net promoter score (NPS), and reducing friction and redundancies within operations.
• Collaborated with the Product team to transition 750 live assets from the existing smart home automation system to a newer, more robust system that decreased monthly utility spend by 8% and reduced guest check-in.
• Restructured Property Audit Program resulting in a $30,000 yearly cost reduction and metric-driven property selection
• Interviewed, hired, onboarded, scheduled, and performance managed twenty ICs responsible for performing on-site property audit inspections
• Built and refined direct report workflows leading to a 20% increase in supported projects within managed PMO vertical

Austin, Texas, US

• Promoted within the PMO department due to exceptional project quality and exceeding key performance objectives
• Founded and piloted metric-driven Property Audit Program, auditing over 1000 vacation rentals over an 18-month period in 20 markets ($100,000 annual budget), leading to a 23% reduction in guest complaints and a 10%.
• Developed SalesForce dashboards to surveil adherence to project protocol, presented findings to executive management, and crafted a plan with market operations leadership to remedy compliance issues
• Identified $20,000 in extraneous utility spend and directed reconciliation action items with the finance department
• Created an electronic tracking system to monitor consumption of complimentary in-home goods and prepared financial reports for vendors to assess partnership success and modify placement strategy

Austin, Texas, US

• Assisted in managing a 15-project portfolio focused on reinventing operations protocol to meet guest satisfaction KPIs
• Collaborated with supply chain, onboarding, finance, and product teams to drive cross-functional projects to support the scaling from 400 to 1,500 live vacation rentals
• Led project scoping calls, audited existing workflows, built updated operating procedures, tracked metric changes, and presented project outcomes to executive management while following PMI guidelines
• Created standard operating procedures for market-operations team service schedule, leading to regimented, efficient resource allocation and a 12% increase in portfolio-wide active guests serviced
• Immersed in PMI guidelines to begin building project scope, project charter, and project plan documentation

Austin, Texas, US

• Part-time internship reporting directly to the Onboarding Manager, responsible for assisting in the transformation process between property management agreement signing and operational launch of vacation rentals.
• Supported the onboarding of 120 luxury vacation rentals through vendor management, lifecycle documentation construction, utility program building, and property management software customization

Los Angeles, CA, US

• Audited, organized, and analyzed American-Indian Census data using Microsoft Excel and STATA for associate Economics professor

Aliso Viejo, California, US

• Wire-framed preliminary company website, created company application documents, and edited company guidelines using Adobe Acrobat
• Researched competitor loan packages and used Microsoft Excel and Lending QB to aid in company pricing metrics

• Employee for Lido Island Yacht Club snack bar and private catering events
• Managed scheduling, set up event décor, prepared food, and served at 100+ person banquets working under the supervision of the Head Chef

Bachelor Of Arts - Ba, Economics

High School Diploma