Adam Berry Email & Phone Number

San Francisco, California, Us

Deel! We hire, onboard, and manage a global workforce with our all-in-one Global People Platform.As director for onboarding I'm responsible for:• Lead an onboarding team across APAC, • Create models and plans for customers that are onboarded focusing on: customer experience, time to onboard, and process consistency.• Work with clients to ensure smooth transitions from prospect to long time customer.

North Sydney, New South Wales, Au

Responsible for the CX roadmap and daily delivery of the experience for all business clients (2,100+) in the APAC region. This role is accountable for the Customer Success Managers in Australia, the UK and the Philippines across the multiple brands of Humanforce. This role focuses on delivering results that drive customer experience and happiness, such as net retention rate, customer churn, NPS and Customer Sentiment Index. This role also handles escalated issues and strategic client management.Deliverables have included:- Developed and customer journey maps for customer lifecycle.- Achieved NRR rate of 123% for $40M+ portfolio. - Implemented Gainsight CSM tool with updated dashboards, health scores, automated journey's and CTAs.- improvement of customer sentiment from -.59 to +.31- development of a Voice of the Customer report for the organisation- updated support training materials to reduce customer support enquiries- new onboarding processes for SMB, MM and Enterprise customers- merging of a number of businesses together through acquisition.

Melbourne, Victoria, Au

Responsible for the sourcing, brand development and product launch of Base Essentials. The ongoing growth and development of marketing and sales activities. Accountable for the customer experience and supply chain management to meet customer expectations.

Mulgrave, Victoria, Au

Responsibilities• Responsible for the P&L of the $150-180M+ business in Australia and New Zealand.• Board Director for four business entities including doTERRA Australia, doTERRA New Zealand, aoTERRA (NZ business entity) and Healing Hands Foundation Australia (not for profit entity)• Accountable for the strategic development of the market from year to year. Including customer improvement initiatives, new product development, distributor development and all office functions.• Leading a multidisciplinary team; Finance, Operations, Sales, Marketing, Events, IT, HR and Product Development (65 FTE). Key Projects/Outcomes• Supported the growth and onboarding of 290,000 new customers over the three years. This included new onboarding process and improved introduction materials for new enrolees.• Restructured Australian office, growing from 25 FTE to 65 FTE and recruited key leadership roles during period of high business growth. This included developing Marketing, Operations, IT, HR, data analytics and Finance functions in country. • Renegotiated contracts of key suppliers saving $1.2M in first year benefits with no degradation in service. This included changes in third party logistics suppliers, legal counsel, auditors, travel agencies, and office supplies. • Established Healing Hands Foundation Australia and New Zealand. Partnered with community groups to assist communities across the country and around the world.• Increased annual event attendance by 19% to 4,580 in 2019. This resulted in NPS score of 54. • Identified customer journeys and improved the onboarding process, reactivation of dormant accounts, those not on regular orders and those that rank advance. This lead to additional $1.1M in sales projected over two years. • Negotiated a new premises contract and completed design and fit out for new customer experience centre and office space.

Melbourne, Victoria, Au

Data strategist for the Personal Banking division, combining performance data with customer experience, and process performance. This role has accountability for - ongoing performance reporting on sales activities and events across 700+ branches and other distribution channels. - The sales based incentives program governance and execution- Providing Insights on the eco system of customer experience and increase in sales activity at executive levels

Melbourne, Victoria, Au

Responsible for the Diagnosis, Intervention and Mobilisation of resources to connect key organisational development programmes and initiatives into and across the organisation. Specifically linking Talent and Leadership programmes, Capability, Diversity and Inclusion, Culture and Organisational Effectiveness initiatives.Develop enterprise frameworks for organisational design of businesses and work with OD managers and Partner Consulting team to apply these frameworks in practice. Provide enterprise wide reporting and insights on employee data. Provide strategic workforce planning to ensure that the workforce of the future will be ready when our customers need it.

Melbourne, Victoria, Au

Managed 510 staff in Melbourne and Sydney in addition to managing third party offshore provider 50 FTE in Jaipur and Bangalore with an annual operating budget of up to $33M.Manage Corporate and Institutional Services, NAB Retail operational support, Contact centre for Business , Agri and Specialised Bankers and clients, eChannel Technical Services helpdesk, and the Merchant Services 24/7 help desk.

Melbourne, Victoria, Au

Melbourne, Victoria, Au

Melbourne, Victoria, Au

Professional Certificate, Innovation And Entrepreneurship

Certificate, Thinking Strategically

Diploma, Operations Management

Master Of Business Administration (Mba), Organisational Development And Strategy

Bachelor Of Business Administration (Bba), Management, Human Resource Management And Industrial Relations