•Execute market analyses and translate results into recommendations according to stakeholder requirements, helping LeasePlan boost residual values of electric vehicles while ensuring the company was not at risk of financial loss, keeping them competitive within the highly competitive fleet market resulting in increased orders. •Increased the Risk and Purchasing departments efficiency by creating vehicle price calculators in Excel resulting in the team being able to find price discrepancies… Show more •Execute market analyses and translate results into recommendations according to stakeholder requirements, helping LeasePlan boost residual values of electric vehicles while ensuring the company was not at risk of financial loss, keeping them competitive within the highly competitive fleet market resulting in increased orders. •Increased the Risk and Purchasing departments efficiency by creating vehicle price calculators in Excel resulting in the team being able to find price discrepancies quicker and orders placed efficiently. •Conduct detailed analyses on vehicle residual values, market trends, government budget changes, consumer behaviour shifts, improvement opportunities and future projections, compiling data that results in insights and actions to present to management and department directors in a cohesive format.•Collaborate cross-functionally with account managers to win B2B tenders, working within strict timelines and ensuring competitive contract pricing matches compliance with internal controls.•Monitor vehicle discounts and supports, ensuring they are recorded and up to date.•Review large client fleet data sets, realigning contract mileage to actual mileage. •Maintain an up-to-date product and technical knowledge to stay competitive within a changing market.•Catalogue the internal database of vehicles and perform other tasks using multiple systems, including Excel, PowerPoint, Outlook, Sap Reporting, Salesforce, Workday, Jato, VMS, and NOLS.•Log system changes or faults using JIRA, reporting these issues to the IT team.•Formulate valuable insights from data to inform business decisions, considering both the team and larger business needs.•Identify issues affecting operations from data analysis, devising and implementing appropriate solutions.•Review and audit a third party, who inspect LeasePlans end of lease vehicles, to ensure they are providing correct Wear & Tear reports to our clients. Show less

•Oversaw the purchasing and delivery of thousands of vehicles on an annual basis.•Worked in a fast-paced team environment, where attention to detail is paramount.•Managed and maintained strong business relationships with manufacturers and suppliers, ensuring LeasePlan has knowledge and access to all incentives/deals on offer.•Liaised with account managers to ensure clients were aware of any updates or changes to their order. •Worked with cross-functional teams to ensure the… Show more •Oversaw the purchasing and delivery of thousands of vehicles on an annual basis.•Worked in a fast-paced team environment, where attention to detail is paramount.•Managed and maintained strong business relationships with manufacturers and suppliers, ensuring LeasePlan has knowledge and access to all incentives/deals on offer.•Liaised with account managers to ensure clients were aware of any updates or changes to their order. •Worked with cross-functional teams to ensure the finance department received the correct invoices from the supplier network.•Participation at supplier/manufacturer new vehicle launches/events.•Analysed supplier records and generated clear and detailed Excel reports highlighting market growth trends, vehicle price changes, release of new vehicle models, government budget changes relating to industry, and new EU emissions NEDC to WLTP information.•Orchestrated the proper ordering of vehicles and execution of aftermarket fit outs.What’s next Accelerator Award 2018 winner for outstanding work achievements and going the extra mile. Show less

•Communicated with operational teams to ensure full understanding of quality issues.•Processed information flow, utilised manufacture systems for data entry and data transfer from Dealer Network Warranty claims on to respective Manufacturer’s warranty system.•Utilised Excel, Kerridge, ElsaPro and Saga 2 systems to efficiently process claims.•Reported faults to manufacturers, sending vehicle parts to them accordingly for inspection.•Logged claim documentation in an organised… Show more •Communicated with operational teams to ensure full understanding of quality issues.•Processed information flow, utilised manufacture systems for data entry and data transfer from Dealer Network Warranty claims on to respective Manufacturer’s warranty system.•Utilised Excel, Kerridge, ElsaPro and Saga 2 systems to efficiently process claims.•Reported faults to manufacturers, sending vehicle parts to them accordingly for inspection.•Logged claim documentation in an organised manner, with a detailed eye on policy guidelines.•Distributed best practice guidelines with various warranty departments in the industry, in addition to supporting productivity and procedures as needed.•Certified that manufacturer defects were identified, ensuring that technicians had all the relevant documentation to support the claim.•Documented claims into the Excel reconciliation spreadsheet for auditing purposes.Winner of the Joe Duffy You Make the Difference Award 2015 for strong work ethic, ambition, and positive attitude. Show less

Service advisors and bodywork controllers are solvers of problems and the link between the front-line support and the customer. Always ready to react, predict and prevent various scenarios from having a negative impact on the customer. •Face to face and telephone consultations with customers.•Various administrative duties including preparation of job cards, workshop loading, job invoicing•Fostered lasting professional relationships with key stakeholders.•Managed point of… Show more Service advisors and bodywork controllers are solvers of problems and the link between the front-line support and the customer. Always ready to react, predict and prevent various scenarios from having a negative impact on the customer. •Face to face and telephone consultations with customers.•Various administrative duties including preparation of job cards, workshop loading, job invoicing•Fostered lasting professional relationships with key stakeholders.•Managed point of sale processes, including cash, card & credit transactions.•Supported customers and third-party vendors within the motor industry.•Bridged communications with off-site body-shop and insurance companies, as well as with motor vehicle assessors.•Generated and presented clear and detailed quotes to customers and other vendors using GlassMatix, explaining the next steps of the process.•Customer focused with resilience, poise and grace under pressure.•Consulted with third-party vendors within the industry to resolve queries and streamline processes.•Diagnosed and resolved technical workflow-related issues affecting customers and team members. Show less

•Maintained the used car display, certifying alignment with manufacturer and auditing standards.•Updated and maintained the dealership’s vehicle advertising website with new information.•Conducted test drives of vehicles with customers to ensure a well-rounded experience.•Delivered vehicles to customers and closed out their experience with Audi in a positive manner.•Carry out regular stock checks

• Responsible for managing stock levels• Monitored inventory to ensure sufficient stock of products, ordering more supplies as needed.• Performed detailed repairs on customer glasses and lenses.• Accurately configured customer eye prescriptions.