Provide day­ to ­day end-­user support. System configuration and maintenance. Maintain user roles and profiles, security settings, access settings etc. Create and manage custom objects, fields, formulas, validation rules, custom workflow, and approval processes. Review release notes for SalesforceWork with management to provide recommendations to enhance efficiency and productivity. Contribute on the technical side of business projects and create solutions to meet challenges (including performing detailed analysis of technical and business requirements). Evaluate data entry, import processes, integrations, and ensure proper data quality standards. Identify data problems and fix them by de­-duplication and cleaning. Create advanced reporting and metrics. Create training material and documentation on system changes.

Delivering customer focused infrastructure and software solutions through detailed understanding of technical aspects for deliverables and effectively functioning as a liaison between Solution Architects, Technical Architects, Product owners and Developers while managing project timeline scope and budgets against plan.Supporting agents and technicians in elevated infrastructure and software support needs via experience and knowledge across a hosts of products solutions and standards. Including SQL, Server08-12R2, Citrix, OnGuard, Lenel, MS Small Business Server, Exchange 2003/2010, Active Directory, Cisco and Meraki, Barracuda, EnGenious, Motorola, Dell SonicWall, NetGear Enterprise Solutions, Apache, VirtualBox, TomCat, VmWare, Ubiquiti, Dell, Fortinet, HP, .Net, as well as a host of other routers, firewalls, switches, APs, servers and client devices and management or enablement softwares..