Adam Bowes Email & Phone Number

Vernal, UT, US

United States

Successfully trained over 150 individuals across multiple high profile clients with differing presentation preferences and varying learning styles to integrate new technology into an existing workflow leading to improved performance and customer experience.Worked as part of a team to revamp the new trainer onboarding process, utilizing adult learning.

Remote

Improved the training experience by taking key points from a detailed training document and creating a one page outline that led to this crucial part of training being understood and taught more clearly: the document is still in use today.Took initiative to work with my supervisor to create and implement a means of obtaining customer feedback during.

Roanoke, Virginia, United States

Communicated needs from higher level internal stakeholders in order to train and manage a team of 10-15 individuals conducting customer facing projects.Visited active work zones and helped the technician find the solution that best matched the customer’s needs and de-escalate as needed.

Midlothian, Virginia

Provided feedback to my superiors regarding facilitation and procedure improvement opportunities across 2-4 clients, such improvements were added to the LMS for the assigned client including Sharepoint, Microsoft Teams, PowerPoint, Excel, Salesforce, Lessonly, Blackboard and Google Docs. Successfully set up a virtual - inperson - hybrid facilitated class.

Lakeland, Florida Area

Utilized client LMS and internal systems to facilitate classes, including Salesforce, Google Docs, Excel, Sharepoint, Lessonly and Powerpoint. Facilitated in-person classes ranging from 5-28 new hires, including pioneering a virtual - inperson hybrid class allowing the company to train and certify additional resources nationally and internationally at a.

Provo, Utah

Learned the role of trainer and became certified to facilitate classes within 2 months. Became familiar with the client provided LMS as well as internal training systems including Google Docs, Excel, Sharepoint, and PowerPoint. Maintained sufficient QA and sales stats on the production team such as to be considered a subject matter expert. Graduation rate.

Provo, Utah Area

Utilized client systems to identify and resolve customer needs.Maintained strong deliverables, such as Customer Satisfaction levels.Became proficient enough to be able to provide floor support within 3 weeks of production and started assisting other representatives to identify and resolve customer needs, and de-escalated as needed.

Trained new photographers utilizing a hands on approach to help them be able to create memorable photographs.Utilized studio lighting, a DSLR camera, and Darkroom editing software to create portraits of customers according to their needs and company standards that could then be sold to the customer.Opened and closed the studio including handling cash.