Adam Bowes Email & Phone Number

Vernal, Ut, Us

United States

Successfully trained over 150 individuals across multiple high profile clients with differing presentation preferences and varying learning styles to integrate new technology into an existing workflow leading to improved performance and customer experience.Worked as part of a team to revamp the new trainer onboarding process, utilizing adult learning methods to include job shadowing, hands on experiences, and other opportunities to help the new trainers be fully prepared within 2 weeks.Provided insights and recommendations for new training material which lead to new customer facing literature that was easier to follow.Provided assistance to other departments as needed during a period of high volume customer support needs.

Remote

Improved the training experience by taking key points from a detailed training document and creating a one page outline that led to this crucial part of training being understood and taught more clearly: the document is still in use today.Took initiative to work with my supervisor to create and implement a means of obtaining customer feedback during training with an emphasis on training effectiveness, an adapted version is still in use today.

Roanoke, Virginia, United States

Communicated needs from higher level internal stakeholders in order to train and manage a team of 10-15 individuals conducting customer facing projects.Visited active work zones and helped the technician find the solution that best matched the customer’s needs and de-escalate as needed.

Midlothian, Virginia

Provided feedback to my superiors regarding facilitation and procedure improvement opportunities across 2-4 clients, such improvements were added to the LMS for the assigned client including Sharepoint, Microsoft Teams, PowerPoint, Excel, Salesforce, Lessonly, Blackboard and Google Docs. Successfully set up a virtual - inperson - hybrid facilitated class with a less experienced trainer. Used mentoring techniques to coach and promote an individual that was not recognized by other leaders. Launched a new high profile client through coordination of training resources and ensuring that assigned trainers were up to date on the curriculum provided by the client. Worked with the client and internal resources to update curriculum. Regularly partnered with operations teams to review training effectiveness.Resolved logistics issues in order to satisfy a high level commitment with limited resources.

Lakeland, Florida Area

Utilized client LMS and internal systems to facilitate classes, including Salesforce, Google Docs, Excel, Sharepoint, Lessonly and Powerpoint. Facilitated in-person classes ranging from 5-28 new hires, including pioneering a virtual - inperson hybrid class allowing the company to train and certify additional resources nationally and internationally at a low cost.Trained and certified other trainers for a high profile client after going through the training at client headquarters thus allowing the company to certify new trainers in house. Provided feedback to help improve the curriculum which was then placed in the LMS. Helped launch a new site with a new high profile client. Represented the company in front of the client on multiple occasions, including while traveling to client headquarters. Took on additional responsibilities to help lead the training team during a transitional period while site management was changing. Such responsibilities include managing logistics and resources for training and partnering with other department heads for site-wide initiatives.

Provo, Utah

Learned the role of trainer and became certified to facilitate classes within 2 months. Became familiar with the client provided LMS as well as internal training systems including Google Docs, Excel, Sharepoint, and PowerPoint. Maintained sufficient QA and sales stats on the production team such as to be considered a subject matter expert. Graduation rate was on par with that of the full time trainers, averaging around 95%-98%. Was utilized by leadership to represent the training department during high profile client visits and successfully impressed the client with my presentation and communication skills. Recognized by multiple supervisors regarding how well my graduates were performing Recognized by management as a top performing training team member and was considered for promotion to full time trainer within 8 months of being in the department.

Provo, Utah Area

Utilized client systems to identify and resolve customer needs.Maintained strong deliverables, such as Customer Satisfaction levels.Became proficient enough to be able to provide floor support within 3 weeks of production and started assisting other representatives to identify and resolve customer needs, and de-escalated as needed.

Trained new photographers utilizing a hands on approach to help them be able to create memorable photographs.Utilized studio lighting, a DSLR camera, and Darkroom editing software to create portraits of customers according to their needs and company standards that could then be sold to the customer.Opened and closed the studio including handling cash, balancing the register, and making deposits, ensuring that all monies were accounted for.