Managerial responsibilities:→ supervising Front Desk colleagues as well as assigning tasks to fulfildaily SOP plan,→ cooperating with FOM to ensure that all needs of clients and coworkersare met,→ filling monthly statistics sheet,→ replying to the guest reviews on OTA extranets and evaluatingoverall guest satisfaction,→ monitoring the necessary supplies,→ close cooperation with Event Manager with event production andwith Group Reservations Manager,→ filling out daily reporting – no show statistics, VIP arrivals, guestreviews and score.Receptionist responsibilities:→ day-to-day front desk operations – greeting the guests, processingcheck-ins and check-outs, invoicing, arranging transfers andmanaging the mailbox,→ handling customer problems and complaints.

* working in Lindner Hotel Bratislava which is cooperated byworldknow brand JdV by Hyatt,* selling products and services to prospective customers, leveragingpersuasive arguments and effective communication,* conducting 3 month forecasts of both existing and potentialrevenues which were compared to budget,* building and maintaining positive business relationships with clientswhich was a priority to secure future sales,* in charge of overseeing and managing events, particularly focusingon the MICE segment,* coordinating all the hotel departments during weekly FunctionMeetings to satisfy client's demand,* being part of daily event operations,* creating price offers and negotiating possible changes,* creating contracts and being responsible for invoicing,* conducting site inspections with clients,* actively maintaining relationships with tour operators and travelagencies, promptly responding to their inquiries and ensuringsmooth collaborations..

* receptionist at front desk of accommodation facility;* responsible for greeting, checking-in and checking-out of the guests;* providing complex information about whole resort;* motivating guests to further cooperate with company;* administrative work including invoicing the tour operators and other private bodies;* communication with various customers.

* receptionist at front desk of accommodation facility;* responsible for greeting, checking-in and checking-out of the guests;* providing complex information about whole resort;* motivating guests to further cooperate with company;* administrative work including invoicing the tour operators and other private bodies;* communication with various customers.

* waiter and food server at the restaurant;* breakfast and dinner service for the hotel guests;* à la carte service;* managing new coworkers from internship programs;* service for MICE groups.

* finalization of the receptionist’s tasks;* creation of the loyalty program cards;* operating entertainment zone in accommodation facility.