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Adam Buxton is a Enterprise Platform Owner - ServiceNow at ADM at ADM.
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Enterprise Platform OwnerAdm Aug 2020 - PresentChicago, Il, UsFocus on leveraging ServiceNow as an enterprise platform and expanding capabilities to meet business objectives -
Global Service Management, Sr. ManagerAdm Nov 2018 - Aug 2020Chicago, Il, Us•Successfully implemented a global instance of ServiceNow in multiple languages (ITSM & Service Portal)•Responsible for a global team of 30+ colleagues located in multiple geographies that support both tool (ServiceNow) and cross functional processes•Serve at a global process owner for multiple processes in our Business Process Framework – Incident Management, Service Catalog Composition and Design, and Self-Service Management – and drive both process implementation and continuous improvement•Oversee the development practice within the team to effectively manage demand to delivery •Establishment of a Major Incident Management team and associated practice•Responsible for the institution of a Process Improvement Plan (PIP) to drive operational efficiencies at a cross functional level •Completed the rollout of Discovery in our environment to further enhance our CMDB build out and aid in defining effected services
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I.T. Technical Systems Sr. ManagerAdm Mar 2013 - Nov 2018Chicago, Il, Us• Manage a group of 100+ colleagues located throughout the globe • Manage a fiscal year budget for End Users Services which includes projects, salaries and other forecasted spend• Global responsibilities for End User Services that include Service Desk, Field Services, Mobility, and Communications functions (Email, telephony, etc.) • Oversee the IT Service Management processes that are used across our global team• Implementation of a global enterprise level IT Service Management tool• Responsible for providing outstanding customer service to all colleagues across the globe • Review current processes to ensure efficiencies, along with implementation of new processes to meet business demands
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I.T. Technical Systems ManagerAdm May 2008 - Mar 2013Chicago, Il, Us• Manage a staff of 18 individual contributors located in Decatur, IL• Coordination of company-wide training amongst I.T. staff, HR, and Office of Compliance and Ethics • Implementation of Avaya IQ software which provides call center dashboards and robust reporting capabilities. • Drive efficiency gains and process improvements that result in a 70+% first call resolution (FCR)• Absorption of the I.T. Access Management team which is responsible for provisioning and de-provisioning of security across the organization (6 additional staff members)
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Service Desk AnalystAdm Jan 2001 - May 2008Chicago, Il, Us
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Pctech InternAdm Jan 2000 - Mar 2000Chicago, Il, Us
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Warehouse SpecialistAdm Sep 1995 - Jul 1998Chicago, Il, Us
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Warehouse Associate (Work Program)Adm Jul 1994 - Aug 1995Chicago, Il, Us
Adam Buxton Education Details
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Millikin UniversityMba -
Millikin UniversityOrganizational Leadership
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Richland Community CollegeMicrocomputer Applications
Frequently Asked Questions about Adam Buxton
What company does Adam Buxton work for?
Adam Buxton works for Adm
What is Adam Buxton's role at the current company?
Adam Buxton's current role is Enterprise Platform Owner - ServiceNow at ADM.
What is Adam Buxton's email address?
Adam Buxton's email address is ad****@****bal.net
What is Adam Buxton's direct phone number?
Adam Buxton's direct phone number is +121742*****
What schools did Adam Buxton attend?
Adam Buxton attended Millikin University, Millikin University, Richland Community College.
Who are Adam Buxton's colleagues?
Adam Buxton's colleagues are Maria Eduarda, Samuel Guruve, Joshua Searcy, Matt Frkovich, Ngọc Như, Badshah Ali, Enely Kaliene.
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