Adam C. Dutton Email & Phone Number

Cincinnati, Ohio, United States

Cincinnati, Oh

Owns daily management of investigations into customer complaints. Provides reports on customer complaints and product reliability to company leaders.Builds teams and works cross-functionally driving to solutions through design engineers, manufacturing, VAVE/Sustaining engineering, service, and vendor quality efforts. Uses problem solving process to provide insight and lessons learned for more robust teams and products.Drives Danaher reliability process for Customer Defect Tracking and Resolution (CDT&R) Reports to Director of RA/QA.

Washington, District Of Columbia, United States

Steward for our wildly successful Reverse Mentoring Program, Workstream Lead, Event and Initiative co-collaborator

Greater Seattle Area

Managing technical support engineers and oceanographers in Bellevue, WA, Philomath, OR Key account relationship managementRapid response countermeasures for vitality, emerging technology products.Deployment data analysis.CRM database process developmentDeveloping customer training materials. Planning and conducting customer education in the classroom and in the field.Reports to Global Director of Service & Support

Greater Seattle Area

Key customer support. Demonstration deployments and workshop trainings for customers using Sea-Bird Coastal's water quality, nutrient and biogeochemical sensors. Reports to Director of the Coastal Business Unit.

Bellevue, Wa

Product education and demonstration deployments for Sea-Bird Ocean Group (SBE, WetLabs, Satlantic). Support key customer activities for oceanographic and water quality instruments and monitoring systems.

Bellevue, Wa

Testing and repair of oceanographic instrumentation. Quality control. Customer education, trainings and demonstration deployments.

Set up and maintained a NIST/IAPSO traceable calibration lab. Calibration and troubleshooting of a variety of instruments from different manufacturers (Idronaut, Sea-Bird, YSI, RBR, Turo, Yeo-Cal). Calibrated instruments for NOAA (NDBC, NMSP). Training University of South Florida oceanographic staff in the operation and maintenance of a NIST/IAPSO traceable calibration laboratory. Participated in the ACT instrument verification program. Assisted in the development of automation software for the calibration lab. Equipment tracking, coordination with vendors/manufactures and customer representatives. Identified equipment needs and prepared budgets for continuing service and future installations. Field service/troubleshooting. System installation/setup and troubleshooting of instruments, communication equipment, and mechanical problem solving. Scheduled and coordinated installation/service calls in shipyards or marinas, foreign and domestic.

Contract work for the South Florida Water Management District. Responsible for stream gauging, maintenance of moored installations. Data processing and presentation of field data.