• Accountable for project management and lead coordination of core facility services• Adapted to unpredictable and demanding environments while meeting tight deadlines• Routinely interacted with clients for project planning, technical explanations, and updates• Responsible for client and project success, developing/maintaining client relationships, and provided support for all inquiries• Responsible for training and oversight of new hires and students on multiple projects• Provided quantitative and qualitative data analyses for scientific research labs• Regularly performed sample preparation, instrument operation, and data analysis for facility services;including mass spectrometry (LC-MS/MS), HPLC, and immunoassay services (ex. Luminex and ELISA)• Coordinated to develop, liaise, and maintain client-vendor relationships• Frequently managed and collaborated with vendors for assay/instrument optimizations and customizations

• Utilized a customer-centric approach to generate and close leads internally• Effectively time managed to resolve all client inquiries and issues with expert engagement• Advised clients and recommended products based on experimental needs• Processed external orders being placed across Canada (online, phone, and fax)• Connected with vendors/suppliers to manage and execute large customer purchases• Presented and marketed new product lines the company wished to distribute

• Sales representative with a proven track record of developing, increasing, and closing sales• Performed in-person, e-mail/phone sales and troubleshooting services to meet client needs• Coordinated, presented, and engaged customers at product shows and events• Developed company branding and marketing material for company use• Generated and maintained CRM database (Salesforce and HubSpot)

• Executed clinical trial management from study start-up to study-close including feasibility/site identification, budgets, regulatory documentation, ethics submissions, maintaining documents and TMF, recruitment, patient visits, data collection and entry and lab processing, in accordance with GCP and ICH guidelines• Coordination of clinical trial activities with multi-disciplinary teams, adhering to timelines andpatient safety as per protocol• Primary point of contact for vendors, CROs, and cross-functional clinical trial teams• Conducted budget management, purchasing, and sourcing of grants/funding• Experienced in medical writing, editing manuscripts, and preparing research presentations

• Organized and implemented research project involving introduction of foreign genes to cells• Performed numerous molecular and cell biology-based techniques such as PCR, qPCR, gel electrophoresis, cell culture, DNA extraction, cloning, and sequencing• Handled troubleshooting of malfunctioning laboratory equipment• Collaborated in recruitment of patients for various autoimmune disease studies and developed patient databases for genetic studies