Adam Cappucci Email & Phone Number

Augusta, ME, US

• Created company brand messaging, collateral materials, customer events, promotional strategies, and product commercialization.
• Designed, created, and sold marketing collateral and merchandise.
• Managed workflow between staff, coordinating documents, planning and creative material distribution.
• Transformed corporate website and social media platforms to better engage customers and promote sales.
• Managed budget implementations, employee reviews, training, schedules and contract negotiations.
• Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.

• Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
• Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
• Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
• Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
• Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
• Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.

Newton, MA, US

• Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Managed opening and closing procedures and recommended changes to enhance the efficiency of daily activities.
• Reconciled daily sales transactions to balance and log day-to-day revenue.
• Interviewed, hired, and trained staff associates and equipped them to comply with company policies and procedures.
• Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.

Newton, MA, US

• Oversaw employee performance corrected problems and increased efficiency to maintain productivity targets.
• Analyzed prior delivery processes and uncovered a more efficient method.
• Organized store merchandise racks and displays to promote and maintain visually appealing environments.
• Monitored sales team performance and provided constructive feedback.
• Used POS system to process sales, returns, online orders, and gift card activations.
• Tracked and prioritized work orders to meet daily production requirements

Newton, MA, US

• Developed rapport to create a safe and trusting environment for care.
• Upheld confidentiality requirements and regulatory compliance guidelines.
• Reviewed each step of patient care and made proactive adjustments to avert issues.
• Helped customers complete purchases, locate items and join reward programs.
• Completed inventory counts and ordered merchandise.
• Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.

Concord, MA, US

• Completed building checks every weekend to ensure safety and security measures are being followed.
• Completed daily, weekly and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
• Worked with building managers to assess ongoing needs and plan preventive maintenance and cleaning schedules.
• Examined alarm systems and monitors to meet fire marshal standards and safeguard personnel.
• Used problem-solving skills to alleviate issues efficiently with minimal supervision.
• Followed work orders and specifications for machine and equipment replacement, repair or maintenance.