Adam Cappucci Email & Phone Number

Augusta, Me, Us

• Created company brand messaging, collateral materials, customer events, promotional strategies, and product commercialization.• Designed, created, and sold marketing collateral and merchandise.• Managed workflow between staff, coordinating documents, planning and creative material distribution.• Transformed corporate website and social media platforms to better engage customers and promote sales.• Managed budget implementations, employee reviews, training, schedules and contract negotiations.• Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.• Launched new, robust business management software system, resulting in improved operational insight and planning.• Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.• Built and strengthened relationships with new and existing accounts to drive revenue growth.• Negotiated sales deals between customers and agency, resulting in mutually beneficial agreements and cultivated relationships.

• Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.• Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.• Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.• Mentored sales team in applying effective sales techniques and delivering top-notch customer service.• Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.• Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.• Directed merchandising, promotion, and brand loyalty efforts for a business segment with the greatest sales volume.• Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.• Increased sales revenues by promoting complementary products and educating customers about store promotions.• Alternated training methods to diversify instruction, strengthen learning opportunities and enhance program success.• Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.• Controlled store inventory and reviewed cash handling and operations reports.• Monitored and identified store losses or inconsistencies and implemented solutions to successfully achieve company goals.• Modeled effective leadership to gain commitment to store goals and training to exceed industry standards.

Newton, Ma, Us

• Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.• Managed opening and closing procedures and recommended changes to enhance the efficiency of daily activities.• Reconciled daily sales transactions to balance and log day-to-day revenue.• Interviewed, hired, and trained staff associates and equipped them to comply with company policies and procedures.• Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.• Attained expert level of product knowledge, becoming the go-to person for major sales and vendor negotiations.• Provided weekly work schedules to employees to accommodate business demands and vacation requests.• Promoted professional growth and facilitated talent development of each associate to drive performance excellence.• Walked through store areas to identify and proactively resolve issues negatively impacting operations.

Newton, Ma, Us

• Oversaw employee performance corrected problems and increased efficiency to maintain productivity targets.• Analyzed prior delivery processes and uncovered a more efficient method.• Organized store merchandise racks and displays to promote and maintain visually appealing environments.• Monitored sales team performance and provided constructive feedback.• Used POS system to process sales, returns, online orders, and gift card activations.• Tracked and prioritized work orders to meet daily production requirements• Up-sold and cross-sold products effectively, driving sales and increasing revenue.• Trained, coached, and mentored new sales associates for maximum performance.• Monitored sales processes to identify areas in need of improvement and implemented systems to rectify issues.• Streamlined team sales processes increase productivity and decrease closing time.• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.

Newton, Ma, Us

• Developed rapport to create a safe and trusting environment for care.• Upheld confidentiality requirements and regulatory compliance guidelines.• Reviewed each step of patient care and made proactive adjustments to avert issues.• Helped customers complete purchases, locate items and join reward programs.• Completed inventory counts and ordered merchandise.• Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.• Mentored new team members on POS system operation, customer service strategies, and sales goals.• Worked flexible schedule and extra shifts to meet business needs.• Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.

Concord, Ma, Us

• Completed building checks every weekend to ensure safety and security measures are being followed.• Completed daily, weekly and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.• Worked with building managers to assess ongoing needs and plan preventive maintenance and cleaning schedules.• Examined alarm systems and monitors to meet fire marshal standards and safeguard personnel.• Used problem-solving skills to alleviate issues efficiently with minimal supervision.• Followed work orders and specifications for machine and equipment replacement, repair or maintenance.