Adam Carson Email & Phone Number

London, On, Ca

London, Ontario, Canada

As Customer Success Manager, I help customers formulate strategy and direction by leveraging my in-depth knowledge of FreePoint’s products and services. Key Responsibilities:• Directing the Customer Success program, FreePoint's initiative to ensure successful adoption and value realization for customers• Utilizing strategic probing to identify, evaluate, design, and propose business solutions• Designing appropriate post-sale implementation plans• Collaborating effectively with other parties involved: support, development, sales, and executive level business leaders• Analyzing market factors to anticipate and identify customer problems/needs and recommending appropriate solutions• Engaging cross-functional resources in order to achieve goals and meet customer deadlines• Developing and implementing account plans that drive the attainment of critical business objectives• Earning prospective customers' confidence by demonstrating expertise, professionalism, and reliability

As SDR, I proactively identified and created new qualified sales opportunities within our target sectors. My role involved lead generation, qualification, and collaboration with the account management team to achieve company goals.Key Responsibilities:• Conducted research to identify potential customers• Created lead lists from business database software• Executed cold outreach over email, phone, and in-person to engage potential customers• Scheduled calls and meetings to move leads through the sales pipeline• Worked closely with the account management team to drive revenue growth• Facilitated communication between executives, development and sales• Monitored industry trends, competitors, and market dynamics• Regularly reported on sales activities and outcomes to management• Demonstrated proficiency in Zoho CRM, SalesOS, and Engage• Utilized strong verbal and written communication skills• Applied problem-solving and negotiation abilities• Managed time effectively and organized tasks• Maintained a passion for learning and contributing to sales success

Collaborated with the team to help run the Tube Track

London, Ontario, Canada

As a B2B Sales Rep for American Express Bank of Canada, I was responsible for filling the sales pipeline with daily leads through consistent and effective cold calling techniques. Achievements: • Brought in multiple billion annual revenue clients - white whale accounts targeted specifically by Amex, designated for mega corporate privileges• Consistently exceeded the goals for expansion for specific portfolios of customers each month • Broke the company record for most leads in a dayKey Responsibilities • Spearheaded the implementation of cold calling strategies to maximize lead generation for American Express Custom Tailored Expense Programs • Managed and executed a high volume of daily outbound calls to potential clients • Maintained a 25-30% conversion rate through effective communication and persuasion • Built client relationships to establish a robust pipeline of prospects and drive sales growth • Analyzed call outcomes with management using CRM tools to improve calling techniques

Mississauga, Ontario, Canada

Ran bottling machine for acidsBottled sulfuric, hydrofluoric, hydrochloric acidsPrepared skids safely for long-haul transport of dangerous goods

Used ANDON System to ensure best just-in-time manufacturing practicesLocated materials throughout the facility and delivered to machine operatorsCollaborated with machine operators and setups to improve delivery times