Take a look at my bio video to learn more about me: https://www.superfast-it.com/adam-cashInbox me if you are looking for:👉 Fast and reliable IT support👉 Proportionate and affordable cybersecurity👉 Need help to pass Cyber Essentials accreditationI care about maintaining our client's productivity through quick resolutions and minimal disruption. For me it's about being human and avoiding techie jargon; this is the customer experience I aim to provide.I have been with Superfast IT since 2013. I started as an apprentice and have worked my way up to Service Manager. I thrive off ensuring we are providing fantastic consistent service to all of our clients and have built great relationships with them during this time. We strive to help our clients' businesses be successful through the use of their IT.I manage a team of 6 people who I am sure you have spoken to at some point if you have had a problem with your computer. I strive to get the best out of my team, ensuring they are well equipped to provide fantastic customer service and swift, hassle-free resolutions to IT issues.I wear many hats across all areas of the business. As well as checking the quality of the service, I am responsible for developing and improving internal business processes & procedures to enable us to be more efficient and provide a better service to our clients.