Adam Casper is a Solutions Engineering at Route at Route. They is proficient in Spanish. Colleagues describe them as "I've had the pleasure of working closely with Adam and I can't recommend him enough. Adam is incredibly smart, hardworking, and an exceptional problem solver. His ability to take complex technical situations and turn them into simple, actionable steps is remarkable. Adam has an unparalleled ability to make clients feel valued and understood. For example, we once had a client reach out to us after hours, overwhelmed and mistakenly believing our product was the source of their issue. Adam quickly identified that the problem was actually with another system, and his urgent, clear communication resolved the issue quickly and put the client at ease. I've seen Adam get scrappy several times, diving into unfamiliar developer docs and translating them into clear, client-friendly language. He consistently goes above and beyond, taking ownership of challenges and communicating effectively with merchants of all levels and technical backgrounds. Adam is an invaluable asset to any team and I highly recommend him."