Adam Celikmen Email & Phone Number

Burlington, Massachusetts, United States

● Quality Assurance and testing on Desktop Metal devices and materials.● Replicating device issues experienced by customers and testing solutions in-house.● Performing service and maintenance of Desktop Metal devices.● Analyzing log files to diagnose and resolve complex machine issues.● Exhibiting a high attention to detail when analyzing log files in order to catchtrends and abnormalities.● Creation of SOPs in addition to reviewing and updating them.● Managing many customer issues simultaneously (up to 30).

Lawrence, Massachusetts, United States

● Mentoring and training new hires by providing call coaching and assessments.● Making daily outbound escalation calls.● Reviewing and updating SOPs to ensure call quality.

Lawrence, Massachusetts

● Troubleshooting medical devices and iOS applications with patients, nurses, and careproviders.● Accurately live documenting all calls while providing an empathetic patient experience.● Working with interdisciplinary groups (logistics, quality, customer service) to ensurepatient satisfaction.

Amherst, Ma

Solved faculty computer issues, became familiar with multiple software, and developed innovative solutions. Directed the process of upgrading over 50 faculty and staff computers from Windows 7 to Windows 10.