As a dedicated Customer Service Representative at the LCBO, I had the privilege of serving the diverse needs of our valued customers in the dynamic and regulated world of beverage alcohol.My key contributions included: - Delivered exceptional customer experiences by providing product knowledge, guidance, and personalized recommendations.- Assisted customers in navigating regulatory requirements, ensuring responsible consumption and compliance.- Responded to inquiries, resolved issues, and facilitated smooth transactions at our retail locations.- Collaborated with a diverse team to maintain store operations and uphold LCBO's high standards.- Adapted to evolving industry trends and regulations, enhancing my knowledge base.

Working as a Workshop Facilitator within the Career Exploration and Education Division of UofT has allowed me to follow my passion of helping students and professionals discover their career potential and achieve their goals. My key responsibilities included: - Designed and delivered interactive workshops and seminars aimed at enhancing career readiness and job search skills.- Engaged participants through innovative teaching methods, fostering active learning and skill acquisition.- Advised and mentored students and alumni on career paths, industry trends, and professional development strategies.- Collaborated with a diverse team of career professionals to create comprehensive resources and support programs.- Facilitated networking opportunities and connections between students, alumni, and industry experts.

Working as an events assistant, I supported production and customer service at dozens of public events hosted at the Rotman School. These events offer thought, leadership and insights to a robust network of top Canadian business executives, journalists and academics. I was involved in events featuring notable speakers such as Brian Mulroney, Jody Wilson-Raybould, Wes Hall, Robyn Doolittle, Rose Patten, Bob McDonald, and others. My key responsibilities included: - Setting up the presentation space and spatial planning - Executive branding plans - Supporting the needs of VIP speakers

Collaborate with other executive members to ensure that the merchandising needs are met for the group and orientation kits are organised.