Adam Chartier Email & Phone Number

Round Rock, Texas, Us

Global Program Lead for Core & Specialty Presales New Hire Training - Creating a complete Onboarding Experience for New-To-Role and New-To-Dell employees.Forecast and plan New Hire Training events top to bottom. Including pre event training, a live/virtual event, and post event training sessions/takeaways.Organize speakers and trainers for technical sessions. Record and creating net new learning content.Logistics management: work with hotels and other vendors to set up events and charitable cause days (Pre COVID).Facilitate professional development sessions & other Sales Skills trainings.Re-assess the New Hire Experience post COVID. How to drive engaging training via remote tools.Other day to day responsibilities include:- Ongoing Sales & Presales Training Facilitation.- Development & HiPo Training Programs: Ex: Aspiring Sales Leader Program - Planning & Execution with a goal to build pipeline for the future Sales Leaders of Dell Technologies.- Work closely with HR Business Partners and Stakeholders to meet training demand and Business Needs.- Act as a bridge between our many Centers of Excellence (Design, Delivery, Performance Consultants, HR, Operations, Transformation Office etc...) across Global Sales L&D.

Round Rock, Texas, Us

The "GSAP" Program is a Training/Development program where our main goal is the bring in raw talent and ramp them to productivity as fast as possible while working with them on Technical & Professional Skills and also introduce and train new hires on Dell EMC's culture and goals. Roles supported include: Sales, Presales, Project Managers, Consultants, Field Engineers.My role responsibilities include:Creating a Day 1 that excites New Hires for their new careers. Briefing them on our company culture as well as the role they are about to beginDay to day Classroom Management and Training/Development facilitationPerformance Management:- 1 on 1 meetings with each associate- Bi-Weekly written evaluations- Hold calls with Field Managers to update and track associate's progress during boot campUpdate curriculum and review processes to constantly improve and keep boot camp learning up to date to remain competitiveRun creative training modules and other workshops to keep the associates engaged and build up morale during stressful trainings

Round Rock, Texas, Us

Graduated GSAP technical & role based training July 14th - September 8th 2014. Transitioned to the Lab to support the USD Unified Platform.Day to day responsibilities include:- Supporting customers with technical break/fix issues- Performing WebEx and other forms of remote support- Troubleshooting logs and error codes- Customer Success work with Account TeamsPromoted to Elite team to assist with Dell EMC top customers. New Hire training and job shadowing.Constant Improvement Team member to review tools and best practices on a monthly cadence.

Round Rock, Texas, Us

- Handle customer support cases for various hardware and software issues- Assist customers and Dell/EMC personnel with creating, tracking, and resolving problems. - Handle incoming phone calls, web queues, and emails - Train new hires

Golf Course Management. Basic Facility maintenance and general facility upkeep.

- Scheduled training sessions and kept a facility schedule. - Basic facility management and maintenance. - Host parties and run sporting camps.

Golf Course Management. Basic Facility maintenance and general facility upkeep.

Seaside, California, Us

- Worked each home game at the Mass Mutual Center in Springfield, Massachusetts. - Supported the marketing & game day operations team to help set up on court promotions and improve the fan experience. - Worked in the broadcast booth to help keep stats and record video replays for NBATV.

Golf Course Management. Basic maintenance to the facility and general upkeep to the course.

Bachelor Of Business Administration (B.B.A.), Sport Management

Education record