Adam Chimienti Email & Phone Number

Toronto, Ontario, Canada

Monitor and Supervise Integration Product AnalystsManage Integration Issue QueueOrchestrate Weekly Sprints with Analysts to Review and Resolve issuesInvestigate, Analyze and Resolve Cloud and Enterprise Client TicketsTriage issue resolution with teams and programmersSetup and Test client systems as well as new functionalityProvide hands on approach with clients in resolving issues and educating clients on system functionalityReview and Test XML and JSON payloadsReview and Analyze Database Packages, Views etc.Retrieve and Analyze Server Logs and Stack Traces

Toronto, Ontario

Investigate, Analyze and Resolve Cloud and Enterprise Client TicketsTriage issue resolution with teams and programmersSetup and Test client systems as well as new functionality Provide hands on approach with clients in resolving issues and educating clients on system functionalityReview and Test XML and JSON payloadsReview and Analyze Databases, Packages etc.Write scripts for Data Fixes

70 Pond Road

Created and enacted in-house quality procedures, standards, and specificationsAssessed customer requirements and ensured they were metInvestigated and setting standards for qualityCoordinated and communicated with teams to ensure standards are complied withMaintained performanceResolved issues related to application performance

70 The Pond Road

Respond to and write tickets to other departments regarding issues impacting students, clients or machinesAssists Field Service with imaging and installing new operating systems onto computersAids Field Service in inspecting, and investigating operational status of machinesWorks with Employee Help Desk to resolve more complex issues requiring greater authorizationHelps Students and Employees with in house rentals and inquiries

Bermondsey Rd. & Bartley Dr.

Entrusted with loading, preparing and driving trucks to various job sites.Responsible for prepping and covering areas to be worked on.Removed excess insulation foam to allow for drywall installation.Assisted sprayers with chemical, material, and equipment needed.

825 Eglinton Ave East

Main Sales Associate of the Sports and Seasonal Departments.Responsible for Merchandising aforementioned departments during changeovers.Handled inventory and stock counts for the Seasonal department.Trained numerous employees.Am knowledgeable with the Canadian Tire AS/400 and GUI systems.Was awarded several accolades for exceptional Customer Service.

36 King Street East

Called residents, conducted surveys and collected data on behalf of numerous Canadian Political Parties.

Advanced Diploma, Computer Programming And Analysis

Diploma, Computer Programming

Honors Bachelors Degree, European History