Adam Chowdhury Email and Phone Number

• Responsible for the efficient processing required for outsourcing to the Independent sector, includes responsibility for and the of provision, tracking and transfer of all patient notes, liaising with external providers to accurately update and record patients pathways. • Working closely and in partnership with colleagues and operational teams within the Trust to agreed RTT performance indicators and support the Elective Care Improvement Managers in delivery of the Trust’s RTT Training Strategy.• Monitoring 18 weeks pathways in order to ensure that patient journeys are processed in a timely and efficient manner in line with nationally and locally defined targets.

• Develop key relationships with staff both within the local teams but also in the wider organisation, to ensure the patient pathway is as swift and effective as possible in relation to the clinical needs, while delivering an exceptional patient experience. • Liaise with internal and external colleagues to share patient pathway information and diagnostic information, and expedite patient journeys where needed. To deal with telephone enquires in an empathetic and productive manner, taking appropriate action to ensure high customer satisfaction.• Supports the investigation of patient DNAs and deferrals, communicating the results to the Consultants and service as appropriate updating waitlists accordingly. Cancellations - communicate the details to the Clinician and relevant service ensuring that all information is available.

Scheduling Service Team Lead for Plastic Surgery Adult and Paediatric, General Paediatric Surgery and Gynaecology. • To ensure provision of comprehensive and efficient booking and scheduling services for patients, that adhere to the Trusts Access policy with national and local access targets. To lead a small team of schedulers to ensure efficient and effective systems of work are carried out also to provide a consistent approach across the Trust, the Standard Operating Procedures (SOP) describes how the functions of this role will be carried out along with the timescales that will be adhered to. Build and maintain continues working relationships with General Managers, Service Managers and Service Delivery Managers as well as Clinical leads, consultants, PAC Team and Theaters.

To provide a professional receptionist support to the Trust's imaging department ensuring the provision of an excellent “front of house” service. In conjunction with the medical, radiographic and nursing team provide seamless imaging care for The Trust's patients ensuring that all patients, relatives and visitors to the Department are dealt with in a courteous manner at all times.Key Responsibilities: • To provide professional receptionist support to designated imaging lists.• Assess patient eligibility for NHS treatment in accordance with Department of Health and Trust policies and procedures.• To work closely with the nursing/radiographic teams to keep them informed of any problems with the clinic i.e. late arriving patients.• To assist with telephone calls and enquires, changing bookings where appropriate.• To ensure that all patients investigation request forms are distributed to the relevant department immediately.• To undertake any other duties which are commensurate to the grade

• Efficient Patient Flow - Arranged and facilitated process to ensure a smooth patient flow across service. • Key Support - Work closely with clinical/non clinical teams to execute daily activates efficiently, e.g. completing social service referrals, escalate delays and issues, also assist managerial staff to running ward effectively .

• Meeting and greeting customers, make them feel welcome in store. • I engage directly with customers to resolve their queries efficiently and supported all team members to carry out day to day tasks effectively. • Reporting any issues of concern to senior managers. Checking and replenishing stock on displays.• Operating the till and handling financial transactions. Ensuring the aisles are kept clear for health and safety reasons.

• I participated in the day to day running of the shop and served customers in accordance with health and safety procedures . • I responded to general customer enquiries and made delicious sandwiches to customer requirements. • I kept the work and seating area hygienically clean and tidy. I handled cash, and processed credit and debit card payment when needed. • I supported my team to achieved our agreed team goals.

• I delivered friendly, efficient customer service and created a warm and welcoming atmosphere for all customers. • I communicated directly with customers, answered incoming phone calls, responded customer quires about products and services.• I demonstrated good product knowledge to customers on key promotions and offers. • I supported the team and owner to increase revenue streams and profit targets. I carried out stock replenishment and ensured all areas of the store remain tidy at all times.