As the Service Manager High Value & International Payments I manage the services that facilitate cross-border payments. This includes a suite of services the carry financial messages between financial institutions. I also manage the banks Sanctions screening technology services to ensure CBA are compliant with international sanctions and financial crime laws

As the Service Manager for Financial Crime Technology at Commonwealth Bank, I led a team of IT professionals who manage the service continuity, incident management, problem management, and stakeholder engagement for the systems and applications that enable the bank to comply with regulatory obligations and protect its customers and assets from fraud, money laundering, and cyber threats

I worked to ensure that NetBank and CommBank App, Australia’s #1 banking app along with its underlying infrastructure was readily available to over 7 million active users. Committing to customers with the delivery of the digital solutions by:- Effectively managing incidents by engaging the appropriate teams to achieve rapid remediation- Transition high priority incidents and repeated reoccurring incidents to problem management to find a sustainable long term solution- Accurate… Show more I worked to ensure that NetBank and CommBank App, Australia’s #1 banking app along with its underlying infrastructure was readily available to over 7 million active users. Committing to customers with the delivery of the digital solutions by:- Effectively managing incidents by engaging the appropriate teams to achieve rapid remediation- Transition high priority incidents and repeated reoccurring incidents to problem management to find a sustainable long term solution- Accurate reporting on Service metrics to ensure KPIs are met- Great stakeholder management to act as the conduit between customer needs and the technology teams. Show less

As part of the Software Asset Management team I worked with other Enterprise Technology business units to optimise software licensing costs by providing advise and understanding on vendor license usage terms. I worked primarily on licensing for two of the Major suppliers namely Red Hat and Microsoft Enterprise. Some of the key functions of my role are as below:- Compiling software usage reports for CBA brand whilst optimising licensing to minimise costs- Providing specific support and… Show more As part of the Software Asset Management team I worked with other Enterprise Technology business units to optimise software licensing costs by providing advise and understanding on vendor license usage terms. I worked primarily on licensing for two of the Major suppliers namely Red Hat and Microsoft Enterprise. Some of the key functions of my role are as below:- Compiling software usage reports for CBA brand whilst optimising licensing to minimise costs- Providing specific support and best practice to the business on licensing terms to ensure compliance with contractual obligations- completing verification and audit on software usage- Managed the yearly renewal across CBA for Red Hat and Microsoft software suites Show less

I worked as part of a Service Management Team overseeing the management and governance of the systems used in the Collections call centre. I also pended the end-to-end incident management process for the FAS ES Team. I was accountable for the resolution of all incidents within the required timeframe to minimise system downtime. I also managed the CMDB for my given business unit along with the full service management stack for smaller applications, including penetration testing, service… Show more I worked as part of a Service Management Team overseeing the management and governance of the systems used in the Collections call centre. I also pended the end-to-end incident management process for the FAS ES Team. I was accountable for the resolution of all incidents within the required timeframe to minimise system downtime. I also managed the CMDB for my given business unit along with the full service management stack for smaller applications, including penetration testing, service continuity and lifecycle management Show less

This role focused on frontline triage of Systemic incidents. Hardware and software troubleshooting and configuration. Emphasis on incident Management and problem management