FastSpring is the trusted ecommerce partner for companies that sell software around the world. Companies using FastSpring’s full-service ecommerce solution sell more, stay lean, and compete big. Founded in 2005, FastSpring is a privately owned company headquartered in Santa Barbara with offices in Nebraska and Amsterdam. For more information, please visit https://www.fastspring.com.With thousands of customers worldwide, FastSpring powers the digital economy with a cloud-based eCommerce & subscription management platform that helps software & SaaS companies monetize their products and services online—worldwide. FastSpring provides an end-to-end payment processing, merchandising & fulfillment solution for companies that sell desktop software, SaaS, video games, e-books and other digital products.Our award-winning customer support team helps our customers focus on their core businesses of building great products and services by making it easy to sell online anywhere in the world. Find out how great customer service really can be at https://www.fastspring.com.

Avangate/2Checkout/Verifone is a leading digital commerce SaaS platform specializing in subscription billing and global payments for Software, SaaS and Online Services companies. Fully owned by Francisco Partners, Avangate has over 4,500 customers spanning 100+ countries. Avangate enables e-commerce companies to sell their products and services via multiple channels, acquire customers via multiple touch points, increase retention, leverage smarter payment options, and maximize sales conversion. Customers include Hewlett Packard, Bitdefender, Brocade, FICO, Symantec, iolo, and Telestream. I came into Avangate as the only technical resource for North America. I was responsible for pre-sales support, on-boarding clients, and growing our installed base. Over time I helped build out a formal pre-sales SE team, a post-sales client success team, and took ownership of the Professional Services team responsible for closing deals, efficiently onboarding clients, and helping existing clients thrive in the Avangate ecosystem.

Optaros is an eCommerce consulting firm specializing in Private Event Retailing and Flash Sales. As a technical architect I work closely with clients to create design specifications and lead development teams, both remote and local, to deliver high availability solutions within tight schedules and budgets. Diverse and innovative solutions include a deal-a-day site, video-on-demand solution, and a multi-language, international direct selling solution. I also serve as a subject matter expert in all facets of the ecommerce ecosystem for our clients. Clients include IDG, Harte-Hanks (SaverTime.com), Fox, and Stella & Dot.My responsibilities include supporting pre-sales activities, pricing strategies, gathering requirements from the client, creating and executing upon the technical specification, and supporting the deployment of a quality product. I keep a keen eye on re-using solutions where appropriate, utilizing open source techniques where advantageous and creating custom solutions when required. I am comfortable in Waterfall and Agile development methodologies. I have integrated with Cloud Services such as AWS, CMS systems such as Drupal, eCommerce systems like Magento, payment systems like CyberSource, Chase-Paymentech, ADP/Taxware, Alavara, and FraudLabs via APIs and web services.

After the acquisition by GlobalWare Solutions in Dec. 2001, the eCommerce solution originally built at ReleaseNow was further developed into a fully integrated e-business platform that provides services including entitlement, digital rights and license management, e-marketing and order processing. My teams have demonstrable successes championing, creating, and delivering new software technology with direct bottom line impact in enterprise scale software engineering environments. Specific products brought to market included:• An entitlement management solution based on a subscription model providing controlled access to specific software products for different end users. The solution had enjoyed a continued 10% new client growth rate every month.• An eLicensing Activation solution using the Rovi/SafeCast Digital Rights Management technology. Over 11K activations occurred every month, controlling piracy while not being overly invasive to consumers.• A secure 2-way XML order submission/notification system replaced an aging, manually intensive paper based order entry system. World wide customers were supported, creating a profit center that grew without additional personnel investments to address the inbound orders.Highlights of my tenure at GlobalWare Solutions included:• Experience growing teams, hiring great people, and mentoring.• Major Oracle and Linux migrations with no unscheduled downtimes.• Established and insured adherence to formal processes, standards and total quality practices in all activities.• Creation of a quality assurance program driven by metrics to ensure a 24x7 reliability of our web sites.• Partnered with cross-functional senior managers to ensure that the development team’s activities are consistent with business objectives and product definition.• Business savvy in terms of developing innovative solutions, addressing speed to market, knowing what the competition is doing, and having a vision of the future market.

ReleaseNow Inc. was a Web infrastructure services company. We built, managed and hosted innovative, customized e-business solutions for the marketing, sale and delivery of digital and physical goods. One of the most successful engineering undertakings during my two years at ReleaseNow was the development of the state-of-the-art eCommerce engine, called Power Commerce. Power Commerce has processed over 1 million real-time credit card and purchase order transactions, supporting hundreds of storefronts, with an extended uptime of 99.9%. Power Commerce supports Electronic Software Distribution (ESD), with leading industry Digital Rights Management, licensing and trial technologies tightly integrated. As part of Power Commerce, we have developed a sophisticated fraud detection system lowering our fraud rate to below 1%. Power Commerce supports international marketplaces, with localized languages, currencies, and tax support, including VAT. Power Commerce runs on Sun Solaris servers, running PERL CGIs on Apache web servers, with a Java middleware connecting to an Oracle backend.3rd Party technologies integrated into Power Commerce included:• Amazon S3 and Akamai download servers supporting more than 30K 50MB downloads in a 48 hour period. • Fair Isaac fraud model reduced fraud from double digits to less than 1%.• Omniture and Google Analytics integration to provide meaningful reporting of site performance. • Encryption technologies such as RSA, DES, and Blowfish used to support secure web based transactions and reporting.• LivePerson Chat integration for customer service alternatives. • Keynote and Nagios for 24x7 monitoring of complete production system at remote collocation facilities.

Fatbrain.com sold technical and business books and training material to the professional community, with a specific focus on the business-2-business market.At Fatbrain.com I was responsible for the overall development of the front end of the web site, for every interaction with the customer up until they placed an item in the shopping cart. I worked with a production team to maintain and update the home page, and the overall look and feel of the site. As an engineering manager I recruited new members to my team, created a product plan with inputs from Marketing, Sales, Business Development, Customer Service, and direct feedback from customers.Specific accomplishments during my tenure at Fatbrain included:• Implemented company name change from Computer Literacy to Fatbrain.com, incorporating new corporate identity (Logos, color schemes, fonts, terminology) throughout all customer interaction points (dynamic and static user interface pages, automated receipts, billing material, emails, customer correspondences…). • Experienced IPO in November of 1998.• Performed competitive analysis of other e-commerce sites, such as Amazon.com, Barnes and Nobel, EBay, and CDNOW.• Designed reporting tools for traffic analysis, conversion rates, and inventory turnover. • Supported merchandising efforts with tools such as Tell-A-Friend, KeepMePosted, dynamic pricing, and creation of a personalized home page, my.fatbrain.

• Bay Area Digital Geo Resource (BADGER), Deputy Program Manager.• Exercise Manager (ExMan) Distributed Interactive Simulation (DIS) Project Manager. • Integrated Electronic Vehicle System (IEVS) Project, Team Lead.• Proposal Team Member –Supported an effort to win a multi-million dollar contract. • Group Lead – Supported a classified project in the Space Systems Division.