Adam Cortez Email & Phone Number

Fullerton, Ca, Us

Fountain Valley, California, United States

Fountain Valley, California, United States

Manage and direct the activities of dealerships within the district, overseeing their parts and service operations and ensuring that they meet Hyundai Motor America's standards and objectives.Conduct regular dealer visits to review performance, provide coaching and training, and address any issues or concerns.Work closely with dealerships to develop and implement effective processes and procedures to improve customer satisfaction, increase revenue, and reduce costs.Analyze sales and service data to identify trends, develop action plans, and track progress against objectives.Coordinate with other departments within Hyundai Motor America to ensure that the dealerships have the necessary resources and support to meet their business objectives.Collaborate with other District Parts and Service Managers to share best practices and develop strategies for improving overall performance.

Fountain Valley, California

Serve as the primary liaison between GMA and 21 assigned retailers in 4 different states on the Central/East Coast.• Supervise and support 9 Select Group team members/districts for Sales, Aftersales, and Marketing as the Senior Select Group Manager.• Cultivate and maintain strong relationships with dealers to collaboratively align on high priority areas for improvement and increased profitability.• Drive dealers to achieve market objectives by ensuring understanding, compliance, and implementation of Sales, Aftersales and Marketing policies.• Consult with Dealer Principals, Managers, and Associates to improve operations by verifying measurement criteria and communicating daily progress.• Responsible for new and certified pre-owned sales performance, parts and accessory sales, customer satisfaction, marketing compliance, and overall dealership performance.• Observe and report to dealer and regional management of dealer’s performance and compliancy to policies and procedures in such areas of Sales, Aftersales, Parts Sales, Fixed Operations Training, Warranty Administration, Consumer Affairs, Customer Satisfaction, etc.• Analyze inventory and recommended ordering options while leading the district wholesale allocation process.• Business consulting in dealership profitability, marketing compliance and planning, sales performance in variable and fixed operations, as well as facility and brand objectives.• Communicate GMA assigned objectives and work with dealers to ensure progress towards attainment of objectives.• Work through dealers to implement processes that improve Customer Satisfaction and manage the resolution of customer complaints within an assigned district.• Created a 200-page training deck for future hires.

Audi South Coast

• Effectively communicate with a variety of clients, in person and on the phone by understanding their main needs while keeping their concerns and wishes a priority• Ensure a timely follow up and maintain strong relationships with previous and prospective client’s by sending informational emails, calls that may benefit them now or in the future• Greet clients and perform a needs analysis including make, model, and features of the desired vehicle• Research availability of models and optional equipment using computer database• Work with sales, finance and insurance managers to negotiate sale and requirements for purchasing or leasing a vehicle• Inspect inventory and maintain knowledge of current inventory• Complete all paperwork and arrange for delivery and registration of vehicle• Deliver and demonstrate to the client, the vehicle by thoroughly explaining all features of the brand

Audi South Coast

• Manage Audi’s service driveway and porters to ensure clients are personally greeted in a timely manner by properly distributing them to their correct service advisor• Gather clients information needed to prepare loaner agreements to insure they have the proper documentation to drive our loaner vehicles.• Organize and dispense loaner cars to clients via Dealerware app.• Address clients concerns and recognize their opinion to resolve problems and guarantee

Santa Ana, California

• Created press releases, blog articles to keep the public up to date with current and future product information.• Pitched various skin care products to potential sponsors, influencers, and buyers to connect and establish a relationship to help each company grow successfully • Shaped new ideas on how to launch products to conform to multiple consumer needs• Designed a new social media plan to gain exposure through Instagram, and Twitter• Generated product and branding ideas by taking consumer input and implementing that into our future products• Participated in the Natural Products Expo located at the Anaheim Convention Center• Gained experience with communicating to product distributers, wholesalers, overseas buyers, consumers and local competition

• Participated with “H.O.P.E.”, a non-profit organization to help raise awareness for women and children in need by organizing a fundraiser for their cause and raising $2,812.00 in donations through a dodgeball tournament and raffle prizes• Duties included photography for the event, landing a press spot on the radio, finding sponsors and participants

Bachelor Of Arts - Ba, Communications, Public Relations, Graduate

Associate Of Arts - Aa, Communications, Graduate