Adam Cross Email & Phone Number

Preston, Gb

London, United Kingdom

London, England, United Kingdom

Working to safeguard critical data and systems from threatsAs part of this role, I:- Updated our ISO 27001 ISMS to the 2022 version, and maintained this.- Continually suggested improvements to security posture, reducing attack surface and improving visibility of key threats.- Played a key role in the incident response team, ensuring updates were provided to key stakeholders as well as containing incidents and writing post-mortem reports.- Maintained our AI powered… Show more Working to safeguard critical data and systems from threatsAs part of this role, I:- Updated our ISO 27001 ISMS to the 2022 version, and maintained this.- Continually suggested improvements to security posture, reducing attack surface and improving visibility of key threats.- Played a key role in the incident response team, ensuring updates were provided to key stakeholders as well as containing incidents and writing post-mortem reports.- Maintained our AI powered conversation simulator.- Supported the wider team with technical implementation projects.- Lead a project to bring our Mac estate into in-house support, building and deploying an MDM solution with our hardened build standard. Show less

London, England, United Kingdom

Mental Health Innovations (MHI) is a charity that uses digital innovation, data-driven analysis and the experience of clinical experts to improve the mental health of the UK population through the provision of digital tools, support and resources.

Fulwood, Lancashire, United Kingdom

- Researched, costed, and delivered a project to change over our phone system to one with a better integration with our CRM. The new phone system delivered savings of over £10,000 / year to the business and allowed for significant improvements to the efficiency of consultants.- Researched and customised a ticketing system for the Operations team to use, greatly improving team communication.- Designed and developed a new website with improved functionality and a fresh new look… Show more - Researched, costed, and delivered a project to change over our phone system to one with a better integration with our CRM. The new phone system delivered savings of over £10,000 / year to the business and allowed for significant improvements to the efficiency of consultants.- Researched and customised a ticketing system for the Operations team to use, greatly improving team communication.- Designed and developed a new website with improved functionality and a fresh new look (https://itworksrec.co.uk) to be used as a basis for a new brand image.- Lead a project to deliver a real time dashboard for key information to be displayed to the sales team.- Developed a tool to integrate our CRM with custom reporting tools using the Bullhorn REST API to deliver real time business analytics to the management team.- Customised a knowledgebase application (Confluence) which the team can use to store important processes and ongoing project information.- Lead a project to install a call recorder and configure this to suit business needs.- Introduced an LMS for IT Works built using Moodle. Show less

Preston, United Kingdom

- Successfully implemented Cyber Essentials Plus for Populo Consulting (https://hubpublishing.co.uk/digital-health-consultancy-invests-in-cyber-security-assurance/)- Delivered a new cloud storage platform to the team, enabling better collaboration and data security. The need for the new system was originally identified when Populo changed to a focus on the ability to complete work remotely.

Preston, United Kingdom

- Launched new website for Mitec Consulting (https://mitecconsulting.co.uk), giving them online presence for the first time.- Assisted in a reconfiguration project which took the team away from Active Directory roaming profiles to local profiles to mitigate some of the recurring issues they were experiencing.- Planned and implemented a new cloud storage platform for the team which was better suited to their remote working requirement.

Preston, United Kingdom

Atlanta, Georgia

- Supported the US Operations team to ensure that their systems are secure and functional.- Worked with the US team after the sale to Planet Group to migrate their O365 tenant to Google Workspace.

Bsc, Computer Science, 2:1

Accredited by the British Computing Society (BCS) and the Institute of Engineering and Technology (IET). Modules included Software.

Counselling

Level 3 Btec Extended Diploma, It And Digital Media, D*D*D

This course had a core focus on graphic design and web development but also included modules on networking and data analysis.

Gcses, 8 Gcses Including Mathematics And English Language At Grade C Or Above.