As Product Specialist and Sales Consultant: I supervise implementation of key processes and procedures, including sales, service, and repair of various mobility products such as scooters, wheelchairs, powered wheelchairs, and speciality seating. I perform various in-home assessments and product demonstrations to introduce and provide product knowledge across wide range of personnel, including Royal British Legend, mobility, and private customers. I devise and execute robust marketing… Show more As Product Specialist and Sales Consultant: I supervise implementation of key processes and procedures, including sales, service, and repair of various mobility products such as scooters, wheelchairs, powered wheelchairs, and speciality seating. I perform various in-home assessments and product demonstrations to introduce and provide product knowledge across wide range of personnel, including Royal British Legend, mobility, and private customers. I devise and execute robust marketing ideas across various events, including town centre displays, trade shows, and coffee mornings in care homes.Key Achievements:  Increased customer awareness and escalated sales through new marketing strategy in targeting residential and nursing homes. Delivered major enhancement in store sales by steering optimum integration and maintenance of exceptional customer service. Show less

As Business Development Manager:I directed implementation of various key processes, including selling, transporting, and managing equipment, beds, and pressure care mattresses across NHS, social services, and private customers. I ensured execution of robust measures to escalate customer base and sales by targeting wide ranged areas/personnel, NHS procurement, community loan stores, occupational therapists, and moving/handing advisors. I trained and mentored occupational therapists… Show more As Business Development Manager:I directed implementation of various key processes, including selling, transporting, and managing equipment, beds, and pressure care mattresses across NHS, social services, and private customers. I ensured execution of robust measures to escalate customer base and sales by targeting wide ranged areas/personnel, NHS procurement, community loan stores, occupational therapists, and moving/handing advisors. I trained and mentored occupational therapists, moving/handing advisors, and end-users whilst, conducting product assessments and demonstrations. I efficiently reported on information regarding attainment of set KPIs and sales targets.Key Achievement:  Maximised sales of existing products and uptake of new product range by nine percent by establishing robust relationships with key players, incorporating trust to prevent loss of biggest account across North-West. Show less

As Sales and Service Consultant:I oversaw daily operations to improve store growth and formulate as well as increase Motability customer base. I recommended innovative marketing ideas across various key events along with collaborating with and establishing robust relationships with several suppliers, occupational therapists, wheelchair services, and care homes. I performed overall major procedures regarding sales, service, and repair of wide ranged mobility products, including scooters,… Show more As Sales and Service Consultant:I oversaw daily operations to improve store growth and formulate as well as increase Motability customer base. I recommended innovative marketing ideas across various key events along with collaborating with and establishing robust relationships with several suppliers, occupational therapists, wheelchair services, and care homes. I performed overall major procedures regarding sales, service, and repair of wide ranged mobility products, including scooters, wheelchairs, and powered wheelchairs. I conducted clinical assessments for wheelchairs and specialised seating products for NHS.Key Achievements: Attained above standard sales targets by 15% for last quarter during 2018 through consistent delivery of outstanding customer service. Integrated marketing and promotional functions to achieve maximised sales and enhanced organisational productivity. Show less

As Senior Service Engineer:I timely resolved stairlift breakdowns and performed routine servicing tasks whilst, travelling to multiple residential properties, care homes, and business across UK. I established effective communication in liaison with office, clients, care staff, local authorities, and occupational therapists. I provided accurate product knowledge to various customers to prevent any future issues/problems.Key Achievement: Acted vigilantly for fault… Show more As Senior Service Engineer:I timely resolved stairlift breakdowns and performed routine servicing tasks whilst, travelling to multiple residential properties, care homes, and business across UK. I established effective communication in liaison with office, clients, care staff, local authorities, and occupational therapists. I provided accurate product knowledge to various customers to prevent any future issues/problems.Key Achievement: Acted vigilantly for fault identification and rectification along with providing quotes for repairs as well as selling extended warranties. Show less

As Service and Installation Manager:I supervised the team of engineers & office support staff, managed all aspects of installations and service along with ensuring timely resolution of customer complaints. I monitored optimum execution of operational measures in compliance with Health and Safety standards. I assessed performance by formulating KPI through utilisation of Microsoft software. I create and extended team of engineers during our expansion across Australia.Key… Show more As Service and Installation Manager:I supervised the team of engineers & office support staff, managed all aspects of installations and service along with ensuring timely resolution of customer complaints. I monitored optimum execution of operational measures in compliance with Health and Safety standards. I assessed performance by formulating KPI through utilisation of Microsoft software. I create and extended team of engineers during our expansion across Australia.Key Achievements: Successfully directed expansion across all other states covering Australia by employing engineers and structuring depots to aid in collection and storage of stairlifts for installation and repair.  Strategically developed and implemented training processes and procedures for organising nation-wide installation, service, and repair work. Show less