BS in IT, Graduated Magna Cum Laude. Studies in database development and management, web security, software engineering, networking, and various programming languages including C#, C++, Python, SQL, PHP, JavaScript, CSS and HTML.

• Monitored and facilitated corrective actions for over 13 signals collection systems located worldwide. Managed a watch floor of 120 personnel.• Provided customer assistance to remote systems located around the world.• Led and mentored a team of 30 in job performance, administrative concerns and career counseling.• Routinely briefed senior leadership on system status and ongoing corrective actions.• Scheduled training, planned travel itineraries, drafted performance evaluations, and conducted conflict resolution.

• Developed training curricula for newly fielded signals collection systems.• Provided end user feedback on software functionality for new systems received from various defense contractors.• Evaluated over 50 offices for readiness and training compliance.• Coordinated interagency communications to improve manning and equipment issue resolution efficiency.

• Supervised 21 associates in the operations of complex electronic warfare systems, applying complex collection and analysis techniques, and prescribed reporting procedures supporting cryptologic combat support to warfare commanders.• Performed analysis of Communications and Electronic Signals in support of Information Warfare/Command and Control Warfare (IW/C2W) in order to gain and maintain information superiority.• Scheduled training, planned travel itineraries, provided career counseling, and conducted performance evaluations of team members.• Provided training to over 500 personnel on proper Operational Security practices.• Completed Afloat Cryptologic Manager course and Lean Six Sigma training.

• Prepared mission collection plans in support of a Joint Forces component command unit and drafted after action/lessons learned reports.• Created software test cases, conducted testing and validation, and documented results for a newly fielded system to ensure it met all mission capability requirements.• Supervised an office of seven with duties including scheduling, planning travel, and mission management for the deployment of four $150M worldwide deployable cryptologic systems. Exercised operational authority over 120 personnel during worldwide operations.• Completed Navy Career Counselor course.• Awarded: Senior Sailor of the Year, Navy and Marine Corps Achievement Medal for technical expertise.

• Provided technical customer support in various capacities on telecommunications hardware and software equipment. Direct actions included system restarts, killing and restarting hung processes, or correcting discrepancies with file permissions. Managed numerous remote collections systems; responsible for coordinating workload and prioritization of corrective actions with supporting entities.• Provided Customer Service: managed and archived personnel service records, issued government IDs, and processed military transfer, separation, and retirement paperwork.• Processed travel claims and issued payments for invoices, vouchers, and authorized purchases.