-Provide architectural design, development, testing, and debugging of declarative and programmatic solutions for Cash App's Service Cloud implementation (10k+ user base)-Daily work in the Salesforce development environment which includes custom objects, triggers, flow, batch apex, SOQL, SOSL, Lightning Web Components and 3rd party integrations- Leveraged DevOps tools (GitHub and BlueCanvas) to support CI/CD workflows, ensuring smooth deployments and system scalability-Implement and… Show more -Provide architectural design, development, testing, and debugging of declarative and programmatic solutions for Cash App's Service Cloud implementation (10k+ user base)-Daily work in the Salesforce development environment which includes custom objects, triggers, flow, batch apex, SOQL, SOSL, Lightning Web Components and 3rd party integrations- Leveraged DevOps tools (GitHub and BlueCanvas) to support CI/CD workflows, ensuring smooth deployments and system scalability-Implement and manage security features such as profiles, permission sets, role hierarchy, sharing rules and field-level security to control access to PII data-Write technical and end-user facing documentation on custom solutions-Configured data storage and archival process using Ownbackup- Designed and implemented declarative and programmatic solutions in Service Cloud, supporting a 10k+ user base- Managed security settings including profiles, permissions, and role hierarchy to ensure data protection and adherence to privacy regulations- Developed technical documentation for both developer and end-user audiences to simplify process adherence and troubleshooting-Conducted regular code reviews and optimized Salesforce code for scalability-Collaborated with cross-functional teams, including Engineering, Customer Success and IT, to gather requirements, design solutions, and ensure smooth Salesforce adoption-managed multiple projects simultaneously using Agile methodologies with Jira, ensuring timely delivery and alignment with business objective Show less

Upgrade and configure Sales Cloud for optimized integration and automated processesGather detailed requests for improvements or changes to the system from variety of stakeholdersWork closely with sales, finance and marketing leadership to inspect process quality and prioritize improvementsEnable new, automated compensation model using various Salesforce automation featuresWork with end users of various teams to support business initiatives and deliver solutions with high… Show more Upgrade and configure Sales Cloud for optimized integration and automated processesGather detailed requests for improvements or changes to the system from variety of stakeholdersWork closely with sales, finance and marketing leadership to inspect process quality and prioritize improvementsEnable new, automated compensation model using various Salesforce automation featuresWork with end users of various teams to support business initiatives and deliver solutions with high velocityConfigure and implement third-party integrations including Docusign, Hubspot, Outreach, ChiliPiper, LeanData and Gearset Show less

Upgrade and configure Sales and Service cloud for optimized integration and automated processesGather detailed requests for improvements or changes to the system from variety of stakeholdersWork closely with sales, marketing and legal leadership to inspect process quality and prioritize improvementsConfigure omni-channel using skill-based routingTransition all marketing automation logic from Marketo to Hubspot Marketing CloudEnable transition of various team members from… Show more Upgrade and configure Sales and Service cloud for optimized integration and automated processesGather detailed requests for improvements or changes to the system from variety of stakeholdersWork closely with sales, marketing and legal leadership to inspect process quality and prioritize improvementsConfigure omni-channel using skill-based routingTransition all marketing automation logic from Marketo to Hubspot Marketing CloudEnable transition of various team members from Salesforce Classic to Salesforce Lightning UIWork with agile team of Salesforce administrators and developers to support business initiatives and deliver solutions with high velocityConfigure and implement third-party integrations including Docusign, Conga, Hubspot, Marketo, Outreach, Drift, and Gearset Show less

• process life-cycle transactions for employees such as onboarding, status change, compensation, separations, etc.• perform administrative, transactional and data/records management activities in support of HR and HR information system functions• Troubleshoot questions from field HR Representatives and partnering HROC Service Groups regarding Lawson system, new hire actions, payroll information, licensure and certifications• Provide immediate, timely, efficient support to HR staff… Show more • process life-cycle transactions for employees such as onboarding, status change, compensation, separations, etc.• perform administrative, transactional and data/records management activities in support of HR and HR information system functions• Troubleshoot questions from field HR Representatives and partnering HROC Service Groups regarding Lawson system, new hire actions, payroll information, licensure and certifications• Provide immediate, timely, efficient support to HR staff during surveyor audits (IE: Joint Commission) by retrieving documentation and reviewing information to coordinate historical record• Liaison between the HR Service Center, Payroll shared services, HR vendors, and other Centers of Expertise Show less

• Planned, lead and coordinated the Leadership Development Program-a 2 year, 8 week program for 48 young adult participants• Planned and directed multiple backpacking trips and multi-day canoe trips• Supervised program’s 8 college-aged counselor leaders with daily guidance and support• Content writing, marketing and editing for numerous projects• Supervised content writing for program’s 8 college-aged counselors

• Greeted guests and met specific and general conference needs• Created, led and implemented team-building activities including low and high rope challenge courses• Utilized Microsoft Suite frequently• Utilized Mailchimp for marketing campaigns• Report building/data analysis on client database• Built long-term good-standing relationships with guests• Handled event planning including lodge and bunk-house maintenance• Created multiple media marketing campaigns for… Show more • Greeted guests and met specific and general conference needs• Created, led and implemented team-building activities including low and high rope challenge courses• Utilized Microsoft Suite frequently• Utilized Mailchimp for marketing campaigns• Report building/data analysis on client database• Built long-term good-standing relationships with guests• Handled event planning including lodge and bunk-house maintenance• Created multiple media marketing campaigns for potential customers• Content writing for various audiences in multiple mediums including e-mail, blog posts and brochures Show less

Led a group of 24 high school students in the second eight weeks of a 16-week program spanning two consecutive summers designed to cultivate strong leadership traits as well as personal growth and enrichmentPlanned and participated in 3 mile swim on Lake WinnipesaukeeCultivated personal relationships with 24 high school studentsEncouraged growth in leadership, outdoor, and personal skillsOversaw planning and logistics for extended hiking (up to 5 days) and canoeing (up to 10… Show more Led a group of 24 high school students in the second eight weeks of a 16-week program spanning two consecutive summers designed to cultivate strong leadership traits as well as personal growth and enrichmentPlanned and participated in 3 mile swim on Lake WinnipesaukeeCultivated personal relationships with 24 high school studentsEncouraged growth in leadership, outdoor, and personal skillsOversaw planning and logistics for extended hiking (up to 5 days) and canoeing (up to 10 days) tripsOversaw apprenticeship of other camp counselorsLed and worked alongside campers in service projectsResponsibilities included lesson planning, event programming, scheduling, article and letter writing, trip leading including logistics planning, outdoor education, and supervision. Show less

Planned and lead overnight hikes for children aged 8-16 in the White Mountains of New HampshireOversaw scheduling, planning, and evacuation alongside other members of staff.