Adam Collins Email & Phone Number

Kansas City, MO, US

London, GB

London, GB

Kansas City, Missouri, US

• Executive leader over several reporting and analytics teams, with 120 associates globally, aligned with strategic services and production support
• Focuses include analytics product management, corporate data strategy, client and corporate data governance, code quality and code reusability
• Analytics teams work closely with clinicians, clinical consultants, and process improvement teams to discover and present analytics insights, develop dashboards, and manage products that are designed to drive action.
• Reporting managed services teams focused on creation of custom reporting and code, support and enhancement of existing production code, and support of client governance and reporting strategies

Kansas City, Missouri, US

• Support Executive over Custom Reporting development and support teams, as well as Tier 2 and Tier 3 support for seven solution teams. These teams cover regulatory reporting, report development, and reporting platform.
• Focuses included SLA management, quality code delivery, expansion of offshored capabilities, internal automation, and knowledge management.
• Owner of support services strategy to integrate internally created machine learning models to drive better incident support and custom code delivery
• Created and managed suite of internal reporting and automation tools leveraged for strategic initiatives, as well as internal resource and queue management. Most notably, client facing self-service troubleshooting.

Kansas City, Missouri, US

• Managed 5 Patient Access and Reporting teams, including over 60 associates and 7 leaders
• Developed and managed strategist positions to assist clients with development data governance and reporting strategies, and their integration into Cerner’s managed services offering
• Created Cerner Health Conference presentations and client facing LightsOn dashboards to assist clients with data and reporting strategies
• Presented monthly operational reviews and KPIs to Support Services Director and Vice President along with client operations executive leadership team, providing transparency to venue specific KPIs along with risk.

Kansas City, Missouri, US

• Managed 3 Patient Access Support teams (Tier 2 & 3) with over 25 associates and 3 leaders
• Operational owner of organizations opening of an Indian office. Included constant planning and communication, as well as several training and strategy trips to Bangalore.
• Responsible for creation and implementation of organizational staffing models. Worked with team and internal stakeholders to focus on initiatives to lower TCO while maintaining high client satisfaction and quality.

Kansas City, Missouri, US

• Knowledge Lead and Leader in the Patient Access space. Starting at 6 associates, growing to 18 associates and 1 leader
• Established Knowledge Lead, subject matter expert, and escalation contact
• Responsibility for talent management, SLAs, configuration build quality, process compliance, and client satisfaction

Kansas City, Missouri, US

• Responsible for the designing, building, and troubleshooting of Scheduling solution products
• Discovered and coded scripts to handle portions of day-to-day job duties
• Established queue management of multiple priorities, and service level agreements, with varying severity of incident and change tickets
• Provided 24x7 on call rotation support for critical incident resolution
• Trained several new associates and provided continual knowledge transfer to associates in and outside of direct team