Adam Dalgarno Email & Phone Number

An Executive Manager, with 20+ years of leadership experience across contact centres, operations, customer relations, channel management, marketing and product management. Has a leadership style that is constructive and humanistic and readily inspires individuals and teams to engage with the organisations values and vision. Personally promotes an excellent work ethic and ensures a professional standard in the workplace. A loyal, creative, determined and disciplined manager, with natural talent for managing people, and has a strong ability to effectively communicate with all levels within an organisation.A wealth of experience in contact centres at both strategic and operational level, with strong passion for customer service excellence, building high performing and engaged teams and expertise in sales leadership.MAJOR STRENGTHSProven track record in achieving service and sales targetsStrong Understanding of Sales Process & MethodologiesSkilled in Performance Management, and CoachingFinancial Services Experience, specialising in savings, mortgages & transaction accounts.Sales Management Building Outbound capability around customer acquisition, engagement and retention.OTHER SKILLS OR COMPETENCIESA natural talent for managing people including interpersonal skills, building rapportHighly respected.Clear and concise communicatorStrong presentation skillsHighly organisedLateral thinkingEnergetic and proactiveCan do approachSelf reliant and adaptableDisciplined and considered a role model.Ability to be empathic and influence colleagues.Strong negotiation skills.

Listed skills include Performance Management, Call Centers, Stakeholder Management, Leadership, and 15 others.