Adam Danielson Email & Phone Number

Dallas, TX, US

Coral Gables, Florida, US

Atlanta, GA, US

I rebuilt the entire system that was tightly integrated with the system of record using many product in the Noble contact center suite of products. This rebuild included the agent UI, inbound and outbound IVR, API integrations, and contact center dialer operation. During this time, my innovative ideas increased agent productivity by 85%, 29% reduction in.

Atlanta, GA, US

I supported a project that integrated multiple systems of record with the contact center software. I lead the project to that lead to a successful launch. My time was spent managing a team of developers on multiple teams, in multiple countries.

West Des Moines, Iowa, US

I was responsible for day-to-day operations of the pharmacy management system for 22 locations including internet, phone, and IVR systems. I Lead multiple revenue-generating and efficiency gaining projects including but not limited to company-wide dispensing system and point of sale system conversion in retail pharmacies, Dispill packaging system.

Fairfield, IA, US

During my internship, I participated in accordance with Agile/Scrum software development methodologies from start to finish. Additionally, I helped implement an automated code testing tool, SpecFlow, to teams in various departments. Also, I provided assistance to multiple teams in IS department including analysis of requirements, testing of quality for.

US

I served as an initial point of contact for many different parties including members, doctors, nurses, pharmacists, and internal departments. While on the prior authorization team, I processed coverage determinations for Medicare Part D plans, prior authorizations for commercial plans, and worker's compensations prior authorization requests. I maintained.

I assisted in opening a new, independent long term care pharmacy location including implementing policy and procedures, workflow, inventory, organization, and training. Additionally, I developed training material including but not limited to computer systems, prescription filling procedures, delivery of medications to nursing homes, emergency kit protocol.