Adam Dare Email & Phone Number

Mascot, Nsw, Au

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Sydney, Australia

Key Responsibilities• Management and execution of customer-facing activities in addressing customer needs and conducting initial vehicle examinations. Further delivery of post-service customer support as necessary.• Management and processing of documents for invoicing, scheduling, logistics, and the preparation of replacement cars when necessary during the repair process. This included the procurement of materials and supplies from regional and international suppliers.• Liaising… Show more Key Responsibilities• Management and execution of customer-facing activities in addressing customer needs and conducting initial vehicle examinations. Further delivery of post-service customer support as necessary.• Management and processing of documents for invoicing, scheduling, logistics, and the preparation of replacement cars when necessary during the repair process. This included the procurement of materials and supplies from regional and international suppliers.• Liaising with customers to communicate technical faults to customers in easy-to-understand methods, both in-person and through correspondence. This included the utilisation of Upselling and Value-Adding strategies to improve customer experience and meet business targets.• Preparation and documentation of vehicle diagnostics and repair orders and translating information into easily understood language for technical teams as well as customers. This included the exchange of concerns from customers to technical teams and from technical teams to customers.Key Achievements• Achievement of KPI and performance bonuses based on labour sales, including the achievement of bonus targets for the last 11 months as a service advisor.• Recorded customer satisfaction index with a consistent score of 93 per cent on a 91 per cent target.• Achievement as the only service advisor with a zero per cent negative feedback record through 2019.• Designed and recommended a new bonus pool structure for technicians, which I delivered to senior management. It was approved and implemented, with workshop efficiency KPI’s and staff training completion rates showing significant improvement. This contribution to the business is one that I am most proud of. Show less

Sydney, Australia

Key Responsibilities• Management of customer service representative activities in addressing customer concerns and accurately recording customer and vehicle details for database records.• Execution of individual customer vehicle assessments to determine a vehicle’s roadworthy status. This included the management of quality assurance checks in compliance with industry standards.• Collaboration with Workshop 2IC technicians in organising and executing vehicle maintenance and repairs… Show more Key Responsibilities• Management of customer service representative activities in addressing customer concerns and accurately recording customer and vehicle details for database records.• Execution of individual customer vehicle assessments to determine a vehicle’s roadworthy status. This included the management of quality assurance checks in compliance with industry standards.• Collaboration with Workshop 2IC technicians in organising and executing vehicle maintenance and repairs, in addition to contacting international suppliers through the repair process.Key Achievements• Due to positive feedback from customers regarding my quality of service, my pay structure was revised to include KPI’s regarding high quality customer service delivered as well as a ‘Fixed First Visit’ KPI for prompt and quality one-day vehicle repairs. Show less

Sydney, Australia

Key Responsibilities• Management and maintenance of vehicle repair activities in line with manufacturer and dealership requirements to maintain compliance with industry standards.• Delivery of repair plans and orders to ensure prompt execution of activities and to maximise time efficiency to meet deadlines.• Liaising with regional and international suppliers as well as Parts Departments for replacement parts and products.Key Achievements• Successfully identified… Show more Key Responsibilities• Management and maintenance of vehicle repair activities in line with manufacturer and dealership requirements to maintain compliance with industry standards.• Delivery of repair plans and orders to ensure prompt execution of activities and to maximise time efficiency to meet deadlines.• Liaising with regional and international suppliers as well as Parts Departments for replacement parts and products.Key Achievements• Successfully identified previously unknown vehicle faults and recommended additional repairs to clients based on diagnostics on a number of occasions, resulting in positive customer feedback and acknowledgement from my Manager with added bonuses to my pay structure. Show less

Key Responsibilities• Management and delivery of classroom educational activities in the teaching of conversation English, Academic Writing, IELTS and TOEFL’s at General English levels ranging from Starter to Advanced with classes consisting of up to 15 people per session.• Development, management and adjustment of curriculum materials to inspire and promote learning amongst a range of students. My students consisted of: pre-school children; university students from Thailand, Western… Show more Key Responsibilities• Management and delivery of classroom educational activities in the teaching of conversation English, Academic Writing, IELTS and TOEFL’s at General English levels ranging from Starter to Advanced with classes consisting of up to 15 people per session.• Development, management and adjustment of curriculum materials to inspire and promote learning amongst a range of students. My students consisted of: pre-school children; university students from Thailand, Western Europe, Russia, and the UAE preparing for international study; local Thai government businesses; and regional business men and women. Further consideration was given to student learning styles, age groups, and disabilities in the development of material.• Management and maintenance of lesson plans, assessment records and plans, and attendance records utilising internal computer programs and interfaces. This included the appropriate selection of support materials and resources for independent study in collaboration with the Line Manager.• Design and marking of classroom assessments and examinations with formative comments and targets for students to meet within deadlines.• Assessment and delivery of timely feedback on the achievement of students as well as ongoing developmental needs, and internal feedback with managers and colleagues.• Execution of activities as a student counsellor regarding academic goals, advisory support, general counselling, and the organisation of individual learning plans.Key Achievements• Record of 100 per cent score achievements in IELTS and TOEFL students which allowed them to enrol in various degrees requiring a beginner’s level of English proficiency. Several students have since successfully migrated to Australia.• I achieved the highest retention rate of all teachers at the school, with approximately 90 per cent re-enrolling for new courses after completing courses I delivered. Show less