New client on-boarding Client account management On-site installations and troubleshooting On-site solution deployment On-site project/migrationsDevice asset managementOn-site auditing and documentationLevel 1, 2 and 3 helpdesk ticket supportSophos Central Client Security ManagementSophos SG/XG Firewall deployment and managementStructured network cabling installation and repairs CCTV-IP physical security consultancy and maintenance Technical mentor to junior techniciansE-Waste management

Level 1, 2 and 3 helpdesk ticket supportTicket escalation supportTechnical mentor for junior techniciansFirst call resolution supportTechnical support advisor for account managementConnectWise Automate RMM managementOn-site maintenance and supportDocumentation and process improvement

Microsoft 365 Deployment and Management.Barracuda Cloud Protection Deployment and Management.Sophos Central Client Security Management.Sophos SG/XG Firewall deployment and management.N-Able, LabTech, Continuum & Datto RMM Platforms experience.BitDefender, Webroot & Sophos Security Endpoints.Xirrus, Ubiquti, Datto & Sophos wireless technologies.ShadowProtect, Veeam software & Datto BCDR appliances.ConnectWise PSA Ticket Management.IT Glue Document Management.

Onsite IT troubleshooting, maintenance and installations. Microsoft and Linux servers, Milestone Video Management Systems, Axis IP cameras, Ubiquiti. Phone and data cabling, NBN connection management.

Security integration, Video Management Server implementation, Data Cable installations, Security Camera design and installation.Analogue CCTV to IP system upgrades.Specialist in Milestone Video Management SystemsAxis IP Network CamerasSony IP & Hybrid CamerasPelco IP & Thermal CamerasBosch Analogue CCTV CamerasUbiquiti Network TechnologiesAllied Telesis Network SwitchingPanduit Structured Ethernet NetworksPowerShield UPS SolutionsTender technical analysis and scopingSolution technical design

Looking to gain more experience in a variety of IT areas, an IT services company was my next logical step.Onsite IT troubleshooting, maintenance and installations, Data cable installations and repairs.

Starting out as a warehouse worker, the group IT administrator position became available. Supporting a retail chain of stores, head office and warehouse locations. Working with Citrix Winframe, NT4 Admin, Micronet BMS, Warehouse transport database administration and as a retail staff IT help desk. I also assisted to take the Zozobra Far Pavilions Group into the cloud with Micronet’s Hosted Business Management Software.

While studying at RIT I was selected for the role to provide outside of regulars hours maintenance and support. This included data cabling, virus removal, PC maintenance, after hours lab support and supervision.