Promoted after 6 months from Parts Manager and charged with dual role: provide leadership and day-to-day oversight of personalized Volvo maintenance, repair and sales operations. Additionally, manage procurement, stocking, marketing and sales of European auto parts. Ensure the highest levels of customer satisfaction and quality assurance while fielding 150 customer inquiries per week.Plan and monitor workflow scheduling; implement internal controls and procedures; routinely liaise with customers and technicians to drive sales and margins; estimate project costs; document and track repair details; manage work order changes; negotiate pricing and collect payment. Report directly to President/Founder.

Worked directly with owner in driving revenues for family-owned business. Oversaw service operations, including writing estimates, providing invoicing, ordering parts and handling escalated customer issues. Determined all pricing; managed inventory and calculated billing for services rendered for parts, labor and contracted repairs.

Recruited by owners from KIA for expertise in customer service and people management. Charged with overhauling administrative operations, which suffered from lack of organizational and business infrastructure. Drove business by cultivating relationships in local area; set up procedures, processes and functions. Maintained customer tracking and documentation; scheduled and coordinated repair projects for team of 6 technicians, including estimating project costs and outside vendors. Developed strong relationships with customer base to ensure organizational success.