Adam Devries Email & Phone Number

Howard Lake, Mn, Us

Houston, Texas, Us

Philadelphia, Pennsylvania, Us

Phoenix, Arizona, Us

• Effectively managed 1300 accounts while maintaining a 91% secured rate.• Received inbound calls for new business or from our clients and build effective customer relationships and customer loyalty; seek to understand if we are meeting service standards, understand customers’ business needs and address any issues. • Completed contractual re-signs for existing customers to extend terms of service and increase customer profitability where appropriate.

Stamford, Ct, Us

Retention Field Relations Team Lead/Acting Supervisor - Sept 2015 to Mar 2017• Led a team of 10 Representatives, including onboarding and process improvements to increase day-to-day job function efficiency. • Preformed Field Relations Representative functions.Retention Field Relations Representative - Mar 2013 to Sept 2015• Maintained an overall 93% retention rate.• Proactively went door to door in aggressively competitive markets to retain current customers. • Educated customers on key products and services, created up-sell opportunities, performed quality control checks to ensure customers received the latest technology and superior customer service.• Worked closely with Tech Operations and Customer Care to resolve any customer issues in an efficient and timely manner.

Atlanta, Georgia, Us

Residential Route Manager - Jul 2012 to Feb 2013• Responsible for the day to day operation and route management of pest control and scheduling services residential customers in six major cities in the state of Kansas.• Consulted with customers on the best pest control and eradication services in the industry, following schedule and safety procedures.Residential Sales Inspector - Feb 2011 to Jul 2012• As the #2 salesman in the branch, sold $220K of residential pest control business (approximately 265 households).• Developed community relationships for referrals and sales opportunities through consultation and proposals, customized to individual homeowner’s needs

• Closed $600K of commercial voice and data cabling services and security systems to Construction Companies and Electrical Contractors across the state of Florida through cold calling, outside sales, and referrals.• Account management included preparation of proposals and contracts, through to managing and developing accounts to ensure a great relationship with cliental.• Coordinated and assisted with Customer Service, Estimating, Finance, and Operations departments.