Adam Edmonds Email & Phone Number

Largo, Florida, United States

• Primary point of contact between Airgas and Customers. • Resolve all customer questions and concerns by delegating to appropriate supporting departments within Airgas. • Manage the progress of all open issues and projects to ensure timely resolution and completion. • Compile and submit various reports as requested by customers and internal management. • Act proactively and compile specific reporting to identify trends and communicate those trends to customers to assist in the success of their helium programs. • Function on a strategic level with corporate contacts for account success. • Take a relational approach to accounts in order to continually service, grow, and retain business.• Provide transition assistance to the customer from contract signing roll out to day to day servicing them. • Continually identify customer needs and concerns and earning customer confidence through building a partnership relationship model. • Work closely with the national sales team in partnership of maximizing relationship and management of accounts. • Cross train Account Coordinators within the Key Accounts Department on all facets of their respective account(s).

United States

* Coordinated all logistics to repair aviation units across U.S. military branches, allies, and large aircraft companies, domestically and abroad.* Proficient in enterprise software to generate work orders and prepare final shipping documents. * Collaborated with and instructed remote customer service representatives on a daily basis to ensure accurate documentation for each aviation unit.* Liaised directly with all departments, including inspection, shipping, and quality control.

Oldsmar, Florida, United States

* Provided exceptional customer service to beer, wine and spirit and hospitality clients by resolving merchandise ordering and shipping delays, as well as ecommerce issues for various online platforms.* Supported and collaborated with internal production and account teams to ensure accuracy of client merchandise orders, in addition to meeting production and shipping deadlines. * Liaised and coordinated with various third-party warehouses and shipping companies to guarantee timely delivery of goods.* Researched and resolved undelivered or pending orders in a timely manner briefing the client throughout the process. * Created training presentations for incoming employees.

Taipei City, Taiwan

• Provided a consistent high level of customer service and developed rapport in class with students and outside of class with students’ parents.• Liaised with branch manager and head teacher assistant to better service students in class.• Created, planned and taught integrated, engaging lessons to elementary through junior high students five days a week using company’s methodology and personalized lesson plans.

Ho Chi Minh City, Vietnam

• Liaised with sales department to conduct and evaluate students oral English abilities by oral tests. • Assisted the marketing department with in-school promotions, holiday themed promotions and outside demonstrations. • Instructed ESL to primary and secondary school students following a fixed curriculum in local public schools in the mornings and afternoons during the weekdays.

Chengdu, Sichuan, China

• Coordinated with class progress advisors, course consultants (sales staff) and center manager for maximum student quality, quantity and retention. • Worked with the marketing and sales staff to evaluate and educate potential students. • Worked with marketing staff on promotional events to increase school’s awareness and increase student registrations. • Created and assisted with holiday themed and promotional events. • Taught oral English, reading and grammar three nights a week and on weekends to primary school through adult level students.

Wenzhou City, Zhejiang, China

• Implemented, executed and assisted with in-school promotions, potential student demonstrations, holiday-themed promotions, outside demonstrations and overall marketing collateral.• Assisted the marketing department with in-school promotions, holiday themed promotions and outside demonstrations. • Had a 95% student retention ratio.

Chicago, Illinois

• Drove and directed program results, ensured client expectations and needs were met through proper program execution and field staff management.• Conducted hiring and training of area teams consisting of part-time Field Marketing representatives executing multi-branded promotional and marketing activity.• Conducted and assisted with the logistical and administrative operating functions including materials ordering field audits and payroll.

Chicago, Illinois

• Achieve and surpass weekly AMEX and overall program goals by driving program results and ensuring client expectations and needs are met through program execution and field staff management.• Set expectations and manage FMR communication including individual weekly goals and any program updates.• Collaborate with management on operating activities including field audits, ride-alongs and payroll.

Chicago, Illinois

• Generated three times as many customer surveys during two days of work as client required during Bertolli Promotion.

Chicago, Illinois

• Successfully managed and develop relationships with over 100 league participants three to four evenings a week. • Marketed & sold various social and sport activities to league participants and other bar patrons. • Assisted with the execution and implementation of multiple annual social events and promotions.• Collaborated with Marketing & Event Coordinator and other staff on Events & Promotions by providing customer service, setting up merchandise for sponsors, transporting merchandise, taking pictures and greeting guests.• Contributed to a 64% increase in event participation in league programs between 2001- 2007.

Chicago, Illinois

• Assisted Marketing Manager with all Bank Marketing functions including direct mail, flyers, promotions, & branch openings.• Consistently dealt with Bank Leaders & key management to promote their organization (10 Banks total – 84 branches)• Worked with Creative Director & Graphic Designers on design projects for Bank related material.• Worked with promotional marketing vendor & banks to develop, promote & maintain promotional items.• Worked with all local & citywide newspapers to reserve ad space & place Bank promotional advertisements.

Harwood Heights, Illinois

• Coordinated & implemented marketing communication projects with responsibilities that included public relations, special events, advertising & creating brand awareness. • Organized the preparation of proposals & presentations using marketing resource materials such as brochures, data, slides, photographs, & reports.• Designed marketing collateral materials necessary for department activities & events, as well as design other desktop publishing materials for the entire corporation.• Helped maintain website, updated changes, & designed new promotional pages.• Assisted with new product/service promotions & with new and current facilities.• Assisted Chief Operating Officer, President & Chairman of The Board in all other Marketing Functions.

Harwood Heights, Illinois

• Worked in the call center as a personal banker providing customer service via phone.• Performed duties of a personal banker in the call center in addition to multiple balance inquiries, check verifications, & various account trouble-shooting.• Coordinated with research, operations, & personal banking departments for answers to pending issues primarily dealing with retail & commercial banking.• Promoted, addressed, & cross-sold particular bank products & resources depending upon client’s need.

Park Ridge, Illinois

• Successfully opened, closed, & operated the drive through window alone on a daily basis.• Received multiple letters of commendation from customers for excellent customer service, professionalism, & overall friendliness.• Frequently helped customers with account problems including overdrawn accounts, check clearing, & balance problems.

Chicago, Illinois

• WORKED IN A CALL CENTER, duties included:• Researched & relayed financial information (stock quotes, money market rates etc.) to customers.• Successfully performed all duties of a licensed broker except for placing trades.• Supported branch managers in establishing new accounts for existing & new customers.• Received highest possible customer service rating.

Hillside, Illinois

• Sold Credit Card Processing services to Chicago small businesses.• Generated 40 new accounts through cold calling efforts.• Consistently ranked one or two among the representatives in the office.• Maintained good rapport with existing businesses.

Bachelor Of Arts (B.A.), Speech Communications Major And Business Administration Minor

Activities and Societies: Sigma Phi Epsilon - New Member Coordinator, WMCR (College Radio Station), Scots News (College Newspaper).

Diploma