Adam Edmonds Email & Phone Number

Largo, Florida, United States

• Primary point of contact between Airgas and Customers.
• Resolve all customer questions and concerns by delegating to appropriate supporting departments within Airgas.
• Manage the progress of all open issues and projects to ensure timely resolution and completion.
• Compile and submit various reports as requested by customers and internal management.
• Act proactively and compile specific reporting to identify trends and communicate those trends to customers to assist in the success of their helium programs.
• Function on a strategic level with corporate contacts for account success.

United States

* Coordinated all logistics to repair aviation units across U.S. military branches, allies, and large aircraft companies, domestically and abroad.* Proficient in enterprise software to generate work orders and prepare final shipping documents. * Collaborated with and instructed remote customer service representatives on a daily basis to ensure accurate.

Oldsmar, Florida, United States

* Provided exceptional customer service to beer, wine and spirit and hospitality clients by resolving merchandise ordering and shipping delays, as well as ecommerce issues for various online platforms.* Supported and collaborated with internal production and account teams to ensure accuracy of client merchandise orders, in addition to meeting production.

Taipei City, Taiwan

• Provided a consistent high level of customer service and developed rapport in class with students and outside of class with students’ parents.
• Liaised with branch manager and head teacher assistant to better service students in class.
• Created, planned and taught integrated, engaging lessons to elementary through junior high students five days a week using company’s methodology and personalized lesson plans.

Ho Chi Minh City, Vietnam

• Liaised with sales department to conduct and evaluate students oral English abilities by oral tests.
• Assisted the marketing department with in-school promotions, holiday themed promotions and outside demonstrations.
• Instructed ESL to primary and secondary school students following a fixed curriculum in local public schools in the mornings and afternoons during the weekdays.

Chengdu, Sichuan, China

• Coordinated with class progress advisors, course consultants (sales staff) and center manager for maximum student quality, quantity and retention.
• Worked with the marketing and sales staff to evaluate and educate potential students.
• Worked with marketing staff on promotional events to increase school’s awareness and increase student registrations.
• Created and assisted with holiday themed and promotional events.
• Taught oral English, reading and grammar three nights a week and on weekends to primary school through adult level students.

Wenzhou City, Zhejiang, China

• Implemented, executed and assisted with in-school promotions, potential student demonstrations, holiday-themed promotions, outside demonstrations and overall marketing collateral.
• Assisted the marketing department with in-school promotions, holiday themed promotions and outside demonstrations.
• Had a 95% student retention ratio.

Chicago, Illinois

• Drove and directed program results, ensured client expectations and needs were met through proper program execution and field staff management.
• Conducted hiring and training of area teams consisting of part-time Field Marketing representatives executing multi-branded promotional and marketing activity.
• Conducted and assisted with the logistical and administrative operating functions including materials ordering field audits and payroll.

Chicago, Illinois

• Achieve and surpass weekly AMEX and overall program goals by driving program results and ensuring client expectations and needs are met through program execution and field staff management.
• Set expectations and manage FMR communication including individual weekly goals and any program updates.
• Collaborate with management on operating activities including field audits, ride-alongs and payroll.

Chicago, Illinois

• Generated three times as many customer surveys during two days of work as client required during Bertolli Promotion.

Chicago, Illinois

• Successfully managed and develop relationships with over 100 league participants three to four evenings a week.
• Marketed & sold various social and sport activities to league participants and other bar patrons.
• Assisted with the execution and implementation of multiple annual social events and promotions.
• Collaborated with Marketing & Event Coordinator and other staff on Events & Promotions by providing customer service, setting up merchandise for sponsors, transporting merchandise, taking pictures and greeting guests.
• Contributed to a 64% increase in event participation in league programs between 2001- 2007.

Chicago, Illinois

• Assisted Marketing Manager with all Bank Marketing functions including direct mail, flyers, promotions, & branch openings.
• Consistently dealt with Bank Leaders & key management to promote their organization (10 Banks total – 84 branches)
• Worked with Creative Director & Graphic Designers on design projects for Bank related material.
• Worked with promotional marketing vendor & banks to develop, promote & maintain promotional items.
• Worked with all local & citywide newspapers to reserve ad space & place Bank promotional advertisements.

Harwood Heights, Illinois

• Coordinated & implemented marketing communication projects with responsibilities that included public relations, special events, advertising & creating brand awareness.
• Organized the preparation of proposals & presentations using marketing resource materials such as brochures, data, slides, photographs, & reports.
• Designed marketing collateral materials necessary for department activities & events, as well as design other desktop publishing materials for the entire corporation.
• Helped maintain website, updated changes, & designed new promotional pages.
• Assisted with new product/service promotions & with new and current facilities.
• Assisted Chief Operating Officer, President & Chairman of The Board in all other Marketing Functions.

Harwood Heights, Illinois

• Worked in the call center as a personal banker providing customer service via phone.
• Performed duties of a personal banker in the call center in addition to multiple balance inquiries, check verifications, & various account trouble-shooting.
• Coordinated with research, operations, & personal banking departments for answers to pending issues primarily dealing with retail & commercial banking.
• Promoted, addressed, & cross-sold particular bank products & resources depending upon client’s need.

Park Ridge, Illinois

• Successfully opened, closed, & operated the drive through window alone on a daily basis.
• Received multiple letters of commendation from customers for excellent customer service, professionalism, & overall friendliness.
• Frequently helped customers with account problems including overdrawn accounts, check clearing, & balance problems.

Chicago, Illinois

• WORKED IN A CALL CENTER, duties included:
• Researched & relayed financial information (stock quotes, money market rates etc.) to customers.
• Successfully performed all duties of a licensed broker except for placing trades.
• Supported branch managers in establishing new accounts for existing & new customers.
• Received highest possible customer service rating.

Hillside, Illinois

• Sold Credit Card Processing services to Chicago small businesses.
• Generated 40 new accounts through cold calling efforts.
• Consistently ranked one or two among the representatives in the office.
• Maintained good rapport with existing businesses.

Bachelor Of Arts (B.A.), Speech Communications Major And Business Administration Minor

Activities and Societies: Sigma Phi Epsilon - New Member Coordinator, WMCR (College Radio Station), Scots News (College Newspaper).

Diploma