Designed, developed, and implemented the server and network architecture for a hybrid Active Directory domain with users across the nation. Coordinated the implementation to correspond with an office relocation to eliminate business down time, and migrated the 1500+ users in the company to the improved systems. Wrote a PowerShell module that contains both GUI and command line tools which have empowered the help desk and networking team to automate many job functions. Directed a team of PC technicians, a Network Administrator, and Help Desk personnel in the management in all facets of information technology.

Administered domain controllers, file servers, print servers, and Exchange Online. Led network and helpdesk team to manage and troubleshot enterprise network and information security systems for 24/7 availability. Managed systems configuration and maintenance, troubleshooting, planning and directing upgrades, and testing operations to ensure optimum system functionality. Authored standard practices, testing requirements, troubleshooting guides and procedures, for help desk operations.

Performed on-site hardware and software maintenance, repair, and configuration in a variety of different settings and network topologies. Performed troubleshooting of personal computers, peripherals, and networking equipment in order to identify problems and provide solutions. This position was unique in th fact that the facility included a corporate office, a casino gaming floor, a concert venue, and several restaurants - all with unique challenges.* Assisted in transition from Cisco routers to Juniper as well as from Micros POS to Agilisys POS* Built and maintained customized networks for various gaming tournaments, such as WSOP and CPC* Designed, developed and implemented an employee computer lounge intended to mimic XP DeepFreeze functionality in order to maintain security in a Windows 7 environment

Actively tracked and followed up on trouble tickets. Created and edited documentation for installation and training materials. Responded to user and customer inquiries in a timely and helpful manner. Setup new user hardware and software employee training on these systems.* Performed routine maintenance on all types of computer equipment, office equipment, and peripherals* Verified Daily Backups* Performed hardware and account setups for new employees utilizing Active Directory* Performed Tier I and Tier II support for MS Office, LAN, WAN, and Lotus Notes

Performed on-site hardware and software maintenance, repair, and configuration in a variety of different settings and network topologies. Performed troubleshooting of personal computers, peripherals, and networking equipment in order to identify problems and provide solutions.* Provided Tier I and Tier II support for MS Office, LAN, WAN, IE, Firefox, Widndows (XP, Vista, and 7)* Replaced and upgraded hardware such as RAM, hard drivers, motherboards, routers, and peripherals* Setup and maintained both wired and wireless networks* Performed troubleshooting and problem resolution by telephone, email, remote desktop, and onsite* Directected Windows XP to Windows 7 migration